Service Delivery Coordinator

About Datacom

Datacom partners with organisations and communities across Australia and New Zealand to make a positive impact on people's lives and help businesses harness the power of technology to drive innovation and growth.

Role Overview

The Service Delivery Coordinator plays an essential role within the Service Delivery team, serving as the primary liaison between internal delivery groups and customers. This position requires proactive and innovative efforts to enhance service delivery and meet client business needs effectively.

This is a full-time position based in Auckland, operating with a hybrid work arrangement that balances onsite presence with remote flexibility, aligned with client preferences.

Key Responsibilities

• Manage contracts and oversee commercial aspects.
• Coordinate service management and ensure smooth operational delivery.
• Lead and manage virtual teams effectively.
• Oversee financial management related to service delivery.
• Handle administrative duties.
• Maintain and enhance customer relationships, ensuring satisfaction.
• Generate regular reports on service performance.
• Drive continual improvements and innovations in service delivery.
• Coordinate and manage projects alongside daily service tasks.

Candidate Profile

We seek a seasoned IT professional with a strong background in IT-managed services environments. The candidate must be confident in independently managing high-profile Tier 1 customer relationships and dedicated full-time to this role.

Important attributes include a deep passion for customer experience, excellent organisational skills, and a solid grasp of service delivery principles and SLA compliance.

• Proficiency with service management frameworks, especially ITIL.
• Strong understanding of technical concepts and IT frameworks.
• Excellent spoken and written communication abilities.
• Exceptional skills in building and maintaining customer relationships.
• Proven experience in project management to effectively coordinate projects and service delivery responsibilities.

Why Join Datacom?

Datacom is a leading IT services provider in Australia and New Zealand, maintaining an agile, close-knit company culture despite its size. The organisation values its people and fosters an environment full of energy and unique culture.

Employees benefit from:

• Engaging social events and comfortable relaxation areas.
• Flexible working arrangements including remote work and flexible hours.
• Opportunities for professional growth through courses and continuous learning.

Working here offers the chance to develop your career, connect with colleagues, bring your authentic self to work, and contribute to cutting-edge technology projects for major enterprises.

Datacom is committed to building an inclusive, welcoming, and supportive workplace where every individual can thrive.