Service Advisor

About the Role

North Western Toyota in Whanganui is seeking a vibrant and customer-focused Service Advisor to join their Service Team due to an internal shift. This full-time position involves collaborating closely with the workshop to ensure timely servicing of customer vehicles, managing service workflow, understanding vehicle service requirements, and providing customers with regular updates. Additionally, the role includes responsibility for accurate and organized job invoicing.

This position is based onsite in Manawatū-Whanganui, New Zealand, and the employer prides itself on its commitment to the local community, equal opportunity practices, and environmental initiatives.

Key Responsibilities

• Coordinate with the workshop to ensure vehicles are serviced promptly and workflow remains steady.
• Maintain clear communication with customers regarding their vehicle service status.
• Manage the accuracy and organization of service job invoicing.
• Operate confidently in a fast-paced environment while providing exceptional customer service.

Candidate Profile

• Exhibit a strong customer service orientation with a genuine desire to deliver excellent experiences consistently.
• Possess high energy, motivation, and a solid work ethic.
• Follow established processes accurately and demonstrate strong written, numerical, and computer navigation skills.
• Manage multitasking effectively and remain composed under pressure.
• Show adaptability with a positive attitude when plans change.
• Demonstrate eagerness for continual learning and development.
• Hold a clean driver's license and be comfortable driving both manual and automatic vehicles.

Additional Information

• Full-time role based onsite in Manawatū-Whanganui.
• Application deadline is 6 September 2026.
• Comprehensive induction and ongoing training will be provided.