Senior Vice President Operations

About Rohlik Group

Rohlik Group is among Europe's foremost online grocery retailers, operating across the Czech Republic, Hungary, Austria, Germany, and Romania through brands like Rohlik.cz, Kifli.hu, Gurkerl.at, Knuspr.de, and Sezamo.ro. By controlling all aspects of operations and developing proprietary technology, we ensure customers receive an exceptional experience centered on freshness, speed, dependability, and a comprehensive selection of local and international products.

Role Overview

We are seeking a Senior Vice President of Operations to spearhead our next phase of operational growth across Europe. This crucial executive position holds full accountability for the effectiveness, scalability, and continuous advancement of Rohlik’s end-to-end operations spanning multiple countries. The role demands a dynamic leader able to navigate between overarching strategic goals and detailed operational management.

Key Responsibilities

• Lead end-to-end operational strategy and execution across all markets, ensuring consistent high standards and readiness for expansion.
• Coordinate and align local Chief Operating Officers to maintain uniform operational excellence.
• Drive performance metrics across fulfillment centers, supply chain, warehousing, last-mile delivery, and customer service.
• Own and enhance group-wide operational profit and loss, boosting productivity, efficiency, and cost control annually.
• Define and enforce group-wide criteria for safety, quality, reliability, customer satisfaction, and operational performance.
• Facilitate the launch and scalability of new markets and fulfillment centers with on-time readiness.
• Collaborate closely with the CEO and Executive Leadership Team on strategic planning, growth initiatives, and financial budgeting.
• Lead transformative initiatives including automation and continuous process improvements.
• Strengthen business continuity, risk mitigation, and compliance efforts.
• Develop a culture grounded in accountability, innovation, ownership, and customer focus.
• Mentor and motivate senior operational leaders across countries and disciplines, enhancing leadership and employee engagement.

Qualifications and Experience

• Extensive experience in top operational leadership roles such as COO, SVP or EVP Operations, overseeing complex multinational operations.
• Broad expertise in supply chain management, fulfillment, warehousing, last-mile logistics, and customer operations.
• Proven success in P&L management with strong financial insight.
• Track record of building and scaling operations in rapidly growing environments.
• Ability to merge strategic vision with rigorous operational execution.
• Accomplished leader capable of aligning diverse senior teams to common goals across markets.
• Experience interacting directly with founders, CEOs, boards, and executive teams.
• Fluent in English; knowledge of other European languages advantageous.
• Willingness to travel regularly to the company’s Prague headquarters.

Preferred Background

• Experience in e-commerce, grocery retail, logistics, or technology-centric operations.
• History with international market expansion and scaling multi-country operations.
• Familiarity with digital transformation, automation, and technology-driven operational improvements.
• Handling complex, high-volume, and time-sensitive customer operations.
• Comfort working in entrepreneurial, founder-led businesses.

What We Offer

• An executive leadership role in one of Europe’s most innovative technology-based retail companies.
• Opportunity to define the direction of online grocery retail across numerous countries.
• Substantial influence over company strategy, operational innovation, and international growth.
• Impact on developing scalable operations serving millions of customers daily.
• A high-performance culture that promotes swift decision-making and visible outcomes.