Senior Product Manager

About SITA

SITA powers a majority of international airports and collaborates with over 2,500 clients in transportation and government sectors worldwide. As a diverse and innovative team, SITA excels in delivering cutting-edge technology solutions to keep the air travel and transport industries operating efficiently. Recognized as a Great Place to Work® by 79% of its employees, SITA fosters an environment where individuals feel empowered and inspired to grow.

Role Overview

We are seeking a Senior Product Manager to contribute to our Airports Passenger Flow Team, focusing on advancing mobile passenger processing services that improve efficiency for airports and airlines globally. The role centers on managing the "Passenger Flow Mobile" product, including defining strategy, overseeing technical development, driving go-to-market messaging, supporting business development efforts, and ensuring strong commercial performance.

Key Responsibilities

• Engage with customers to understand their technical and business needs, ensuring relevant and timely solutions.
• Act as the definitive product expert for Passenger Flow Mobile, encompassing product functions, commercialization, and client needs.
• Continuously monitor market trends and competitor capabilities to maintain a strong market position.
• Collaborate with business development teams across regions, providing technical expertise and insight.
• Take ownership and demonstrate leadership, particularly in uncertain situations.
• Obtain necessary approvals for capital investments and expenditure.
• Prepare consistent financial and business planning reports, including revenue and pipeline forecasts.
• Ensure technical roadmaps are completed on schedule and within budget constraints.
• Maintain comprehensive, clear, and accessible product documentation.
• Foster approachability and teamwork within a geographically distributed team.
• Build strong relationships with senior stakeholders at SITA and partner organizations.
• Embody SITA’s core values such as customer focus, growth mindset, agility, and collaboration.
• Oversee stakeholder management within complex airport and airline ecosystems.
• Demonstrate excellent communication by simplifying complex ideas for easier understanding.
• Exhibit advanced negotiation skills to prioritize development and meet deadlines.
• Coordinate effectively across teams managing multiple dependencies in a dispersed environment.

Qualifications and Experience

• Proven experience at senior product management level, supported by a robust career portfolio.
• Strong understanding of mobile ecosystems including iOS and Android platforms, app release processes, SDK usage, onboarding, and developer support documentation.
• Knowledgeable about API-based architectures, including traffic management, RESTful design, authentication methods, and error handling.
• Experience with airport and airline operational systems, including data flows, identity verification, backend integrations, and token-based authentication.
• Well-versed in data privacy regulations such as GDPR and management of biometric data.
• Skilled in analytics, KPI monitoring, service level agreements, reliability, support operations, and deployment in cloud or on-premise environments.
• Expertise in security practices, access control, configurable product development, and scaling biometric technologies.
• Background in sales or business development to support commercialization efforts.
• Minimum of eight years’ experience in product management.
• Strong capabilities in communication, presentation, leadership, analytics, and problem-solving.

Benefits and Work Environment

• Flexible work arrangements, including up to two days per week remote work depending on team needs.
• Option to adjust work hours to fit personal life (Flex Day).
• Opportunity to work remotely from any location worldwide for up to 30 days annually.
• Comprehensive Employee Assistance Program available year-round for employees and their dependents.
• Access to personalized health and wellbeing platforms.
• Extensive professional development programs through global learning platforms covering technology, leadership, and strategic growth.
• Competitive benefits package tailored to local market and employment status.

Diversity and Equal Opportunity

SITA is committed to fostering a diverse workforce and encourages applications from women, indigenous peoples, visible minorities, and persons with disabilities to support equitable employment opportunities.