Senior Lounge Attendant - Front of House

Overview

As a Senior Lounge Attendant at Qatar Airways, you will play a crucial role in delivering outstanding customer service within Hamad International Airport (HIA) lounges. You will ensure a premium hospitality experience to all customers during their arrival, stay, and departure from the lounges and supporting areas. Your role includes providing operational support and promoting teamwork by inspiring and leading junior colleagues with a positive and proactive attitude.

Key Duties and Responsibilities

• Execute daily lounge operations strictly following Standard Operating Procedures to guarantee a seamless service experience.
• Maintain effective leadership and communication across all operational sectors, ensuring customers consistently receive the airline's 5-star service standards.
• Oversee the lounge’s appearance to meet high visual and cleanliness criteria; provide feedback if standards are not met.
• Keep excellent product knowledge regarding Lounge offerings and wider Qatar Airways Group services, including frequent flyer entitlements and lounge access policies, to competently address various customer inquiries.
• Coordinate communications with external parties such as Ministry of Interior, ground services, other airlines, concierge services, hotels, corporate clients, and related stakeholders.
• Support Food & Beverage Supervisor on duty in operational tasks and staff guidance, including training on product knowledge and documenting customer complaints promptly.
• Manage and update operational reports and trackers including requisitions, damage and breakage reports, inventory and hygiene checks, consumption records, and coordinate monthly stock counts and orders.
• Follow up on IT service requests to prevent operational disruptions.
• Stay current with system updates, e-learnings, and compliance procedures through regular reviews of electronic documents and training materials.
• Perform additional tasks as assigned by the Head of Department to support lounge operations.

Eligibility and Qualifications

• Minimum qualification: High School Certificate with at least two years of relevant customer service experience.
• Strong dedication to delivering genuine, customer-focused service in a multicultural environment.
• Proficiency in spoken and written English.
• Confident interpersonal skills with professional body language and presentation.
• Ability to delegate responsibilities, direct workflows effectively, and foster strong teamwork.
• Highly adaptable to dynamic operational needs and personnel management.
• Skilled in mentoring and developing junior staff competencies.
• Exceptional attention to detail.
• Preferred: advanced interpersonal and leadership qualities, administrative and technological aptitude, independent decision-making skills, and problem-solving abilities with a focus on preventing recurrent issues.

About Qatar Airways Group

Starting with four aircraft, Qatar Airways has grown into a dynamic global airline, operating across 12 business sectors. It values innovation, ambition, and excellence in creating memorable experiences for customers and driving industry leadership. Working here means joining a diverse global team dedicated to continual growth and accomplishment.

Additional Information

The closing date for applications is August 24, 2026. This position requires on-site presence at Doha. The role demands commitment to upholding the highest service standards in a prestigious environment.