Description de l'emploi

About BagginsHQ

BagginsHQ is a global technology firm focused on delivering tailored software development, mobile applications, enterprise systems, AI-enhanced solutions, cloud services, digital transformation, and marketing strategies to foster business advancement across various sectors.

Role Summary

As a Senior Key Accounts Manager, you will act as a senior leader in commercial operations, managing strategic client relationships and facilitating revenue growth by supporting Enterprise Sales Executives and Sales Agents throughout the sales process. You will bridge the clients, sales teams, and internal departments to ensure smooth progression of commercial opportunities from initial engagement to execution, maintaining a high standard of client satisfaction.

Primary Duties

Take full accountability for the commercial outcomes within your portfolio.
Collaborate with sales teams to enhance conversion rates and assist in client meetings requiring commercial or technical insights.
Contribute to solution demonstrations, pricing negotiations, and proposal reviews.
Drive sales opportunities seamlessly until they convert into confirmed revenue.
Cultivate and sustain long-term partnerships with strategic accounts, conducting routine reviews to align with customer goals and uncover additional opportunities.
Oversee the onboarding experience and ongoing service quality to guarantee superior client engagement.
Address escalated client issues efficiently and professionally.
Identify prospects for upselling, cross-selling, and contract renewals, including reactivating dormant clients.
Mentor and support assigned sales personnel, sharing best practices and collaborating on process improvements.
Monitor pending deals, ensure smooth handover from sales to implementation, and safeguard against customer attrition.

Performance Metrics

Monthly verified revenue generated by your portfolio
Client retention and renewal rates
Revenue from upselling and cross-selling
Improvement in sales team conversion rates
Customer satisfaction levels
Growth and recurring business within your accounts

Expected Minimum Performance

You will be required to consistently maintain at least USD 20,000 in monthly verified revenue by supporting sales efforts, growing accounts, driving renewals and upsells, protecting client relationships, recovering delayed deals, and converting prospects into confirmed revenue. Failure to meet these standards may lead to disciplinary actions, including termination, per contract and legal guidelines.

Qualifications

Bachelor’s degree in Business Administration, Marketing, Sales, IT, or a related discipline.
At least five years’ experience in Key Account Management, Enterprise Sales, Business Development, or Customer Success.
Proven success in managing significant client accounts and meeting revenue objectives.
Preferred experience includes selling enterprise software, SaaS, digital/cloud/AI solutions, supporting or leading sales teams, and working remotely within international settings.

Skills & Competencies

Strong communication and presentation abilities
Effective negotiation skills
Expertise in managing customer relationships
Strategic thinking and problem-solving aptitude
Excellent organization and time management
Analytical and reporting capabilities
Proficiency in English, both spoken and written
Capability to work independently and collaborate across distributed teams
High professionalism, accountability, integrity, and commercial insight

Compensation & Benefits

Fixed monthly gross salary of USD 1000
No commission structure
Comprehensive medical insurance coverage
Paid annual leave entitlement after four months of continuous service, subject to company policy
Reimbursement for approved business expenses incurred during company-related activities
Opportunity to engage with international clients across diverse industries
Prospects for career advancement within a rapidly growing tech company

Why Join BagginsHQ?

At BagginsHQ, your role significantly impacts business growth by ensuring client satisfaction, aiding sales teams, and helping enterprises employ technology for impactful outcomes. If driven by a fast-paced and results-oriented environment and passionate about nurturing client connections and commercial success, this position offers an excellent opportunity.

Senior Key Accounts Manager - Canada