Senior Director, Patient Services

About Amylyx Pharmaceuticals

Amylyx Pharmaceuticals is driven by a bold mission to transform treatment for diseases with significant unmet medical needs. Operating as a clinical-stage company, the focus areas include post-bariatric hypoglycemia (PBH), Wolfram syndrome, and amyotrophic lateral sclerosis (ALS). Amylyx fosters a culture rooted in audacity, curiosity, authenticity, engagement, and accountability, dedicated to making an impact swiftly for patients in need.

Role Overview

The Senior Director of Patient Services will be pivotal in establishing a top-tier patient support program aligned with Amylyx's lead product candidate. This leadership role involves crafting a patient-centric service model that enhances access, education, and operational efficiency throughout the patient's treatment experience. Collaboration across commercial functions such as market access, sales, and marketing is integral to delivering a cohesive and impactful patient journey.

Key Responsibilities

• Develop a detailed, patient-focused service framework tailored to meet the unique demands of target patient communities.
• Outline strategic service offerings, operational workflows, and the holistic experience for patients, caregivers, and healthcare providers, ensuring alignment with reimbursement, technology, and delivery trends.
• Determine the optimal mix of internal versus outsourced services and plan for program scalability and adaptation.
• Oversee all patient support operations, including financial aid, benefits verification, case management, adherence programs, nursing services, and injection training.
• Recruit, manage, and guide both internal teams and field-based patient access and service personnel to high performance levels.
• Manage relationships with third-party vendors, establishing strong governance and accountability mechanisms that align with organizational objectives.
• Ensure regulatory compliance and oversight in partnership with Legal, Compliance, and Medical Affairs teams across all patient-facing services.
• Define and monitor performance indicators, create dashboards, and implement feedback systems to promote continuous operational improvements.
• Lead operational preparations for product launch and ongoing execution by identifying access hurdles, facilitating issue resolution, and collaborating with Commercial, Market Access, Sales, Medical Affairs, IT, and National Accounts teams.

Qualifications

• Bachelor's degree required; an advanced degree in health-related or business disciplines is preferred.
• Minimum 12 years’ experience managing biopharmaceutical patient support services, including product launches and access for rare diseases.
• Demonstrated expertise in designing, implementing, and managing hub services, reimbursement assistance, and financial assistance initiatives.
• Deep knowledge of U.S. payer specialty drug coverage, reimbursement processes, and specialty pharmacy operations.
• Strong analytical skills with experience in reporting on service program performance and pharmacy-related data.
• Comprehensive understanding of compliance and regulatory standards governing patient support programs.
• Exceptional communication skills to articulate program goals, launch strategies, and performance to a broad range of internal stakeholders.
• Proven leadership capabilities with experience in hiring, mentoring, and developing diverse teams.
• Experience leading cross-functional teams in fast-paced environments focused on product launch success.
• Strong commitment to enhancing patient access and empowering teams delivering these services.

Work Environment and Conditions

• Remote work within the United States is supported; however, due to state-specific insurance and tax regulations, applicants residing in Alaska, Arizona, Hawaii, Michigan, and Tennessee are not eligible.
• Periodic travel to the corporate office in Cambridge, MA, and participation in company events will be required.
• Candidates must have a work setting supportive of role requirements, including privacy, reliable internet and phone access, and video conferencing capabilities.

Compensation

The estimated salary range for this full-time role is $253,000 to $285,000 USD annually. Final offers will be determined based on experience, qualifications, and internal equity considerations.

Equal Opportunity Employer Statement

Amylyx Pharmaceuticals embraces equal employment opportunities and prohibits discrimination based on race, color, religion, national origin, age, sex or gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other legally protected characteristic. Reasonable accommodations are available during the hiring process upon request.

Legal Notice

Pursuant to Massachusetts law, the use of lie detector tests as a condition of employment or continued employment is unlawful. Violations are subject to criminal and civil penalties.