- Expérience
- 8 ans et plus
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 2 semaines
- Mode de travail
- Travaillez à domicile
- Éducation
- Bachelor’s degree or equivalent
- Admissibilité
- Candidates with the required experience in customer success or account management, especially within enterprise healthcare environments, may apply. Applicants must hold a bachelor’s degree or an equivalent qualification, have a valid driver’s license, be able to travel 30%–50%, be authorized to wor…
- CV
- Candidature requise
Description de l'emploi
About the Role
GLOBO is seeking a seasoned Senior Customer Success Manager to join its Customer Account Management team. This role goes beyond routine account handling and is designed for someone who can act as a strategic advisor to major healthcare clients. The focus is on improving communication between patients and providers through a mix of healthcare expertise, relationship building, and insight-driven execution.
This position is best suited to a proactive leader who can influence executive stakeholders, uncover growth opportunities, and deliver measurable outcomes across enterprise accounts.
What You’ll Do
- Develop strong, multi-level partnerships across clinical operations, IT, patient experience, and senior leadership teams.
- Own strategic account growth by spotting opportunities for expansion, including new service lines, integrations, and enterprise deployments, while guiding commercial negotiations for longer-term commitments.
- Create and manage account plans that tie GLOBO’s solutions to customer goals, and lead business reviews that turn performance data into practical next steps.
- Act as the internal customer advocate by working with Product, Engineering, and Sales to shape roadmap priorities and improve team playbooks.
- Support and mentor junior Customer Success Managers while contributing to the broader commercial leadership function.
What We’re Looking For
- Strong background in healthcare account management, with experience supporting enterprise health systems and understanding clinical workflows and language access challenges.
- Ability to handle complex contract discussions and translate usage and performance data into a clear value story.
- Hands-on experience with CRM tools such as HubSpot, along with strong project coordination and communication abilities.
- A genuine commitment to health equity and the role communication plays in improving care delivery.
Qualifications
- At least 8 years of experience in post-sales Customer Success or Account Management.
- Minimum of 3 years working specifically with enterprise health systems.
- Bachelor’s degree or an equivalent level of education.
- Experience using CRM platforms, preferably HubSpot, as well as remote collaboration tools.
- Ability to travel independently to client locations and regional travel hubs.
- A valid driver’s license is required.
- Willingness to travel 30% to 50% of the time.
- Must be authorized to work for any employer in the United States.
- Candidate must be willing to complete background checks.
Why Join GLOBO
GLOBO is a mission-driven, fast-moving organization where the work has a direct impact on people’s lives. The company values accountability, initiative, and a service-first approach. Joining the team means helping remove language barriers so that more people can access quality healthcare, regardless of the language they speak.
Additional Information
This is a remote full-time position based in Pennsylvania, United States. The role requires regular travel and independent transportation for client visits and regional travel needs. The organization emphasizes measurable impact, executive-level partnership, and cross-functional collaboration.