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Senior Customer Services Executive
Mumbai, Maharashtra, India · À temps plein
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- Expérience
- Jusqu'à 2 ans
- Salaire
- INR 21,000 – INR 38,500 / month
- Ouvertures
- 1
- Publié
- il y a 23 heures
- Mode de travail
- Au bureau
- Éducation
- HSC or Graduate
- Admissibilité
- Candidates with HSC or graduation qualifications; freshers accepted for telecom roles, minimum six months of experience required for banking process roles.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Overview
Conviction Hr Private Limited is hiring Senior Customer Services Executives for two key processes: UK Telecom and Banking. The work locations are in Thane and Malad, Mumbai.
Key Responsibilities
- Manage both inbound and outbound calls to assist customers effectively.
- Address and resolve customer inquiries ensuring high-quality service.
- Promote additional products and services through upselling and cross-selling techniques wherever relevant.
- Ensure customer satisfaction while adhering to quality benchmarks.
Eligibility Criteria
- For the UK Telecom Process: Candidates should have completed HSC or be graduates, freshers are eligible.
- For the Banking Process: Candidates must have completed HSC or be graduates with a minimum of six months of relevant experience.
Compensation Details
- UK Telecom Process:
- Freshers: ₹21,000 in-hand monthly salary.
- One year of experience: ₹27,000 in-hand monthly salary.
- Banking Process:
- 6 months to 1 year experience: Up to ₹30,000 fixed in-hand plus ₹3,500 in allowances monthly.
- Over 1 year experience: Up to ₹35,000 fixed in-hand plus ₹3,500 in allowances monthly.
Additional Information
For inquiries or to apply, candidates can contact the phone number 9022589331 or submit their resume via WhatsApp.