Senior Customer Portfolio Manager - Gas Power Services

Overview

The Senior Customer Portfolio Manager is accountable for nurturing customer relationships and achieving financial as well as operational targets for the Gas Power Services division in Sub-Saharan Africa. This independent role involves managing long-term service agreements, collaborating closely with customers on-site, and ensuring delivery of high-quality solutions including new products, outage planning, and parts management through project oversight.

Key Responsibilities

• Oversee the entire lifecycle of Long-Term Service Agreements (LTSA) and related service contracts.
• Hold P&L accountability for designated contracts, continually managing contract profitability and costs.
• Implement strategies to enhance contract margins by monitoring revenue recognition and cost controls.
• Identify prospects for additional services, upgrades, and contract scope expansions.
• Collaborate with engineering, field service, parts supply, and outage teams to guarantee effective service delivery.
• Track key performance metrics such as unit availability, reliability, and heat rate.
• Serve as the main customer contact for operational and contractual matters.
• Support customers through planned and unexpected unit outages, establishing strong internal partnerships to deliver superior services.
• Maintain comprehensive records of unit operation and parts lifespan using commercial software.
• Keep detailed inventories of installed parts per unit by model and serial number.
• Develop individualized sales plans for customers and manage maintenance parts orders, billing validation, and financial reconciliations.
• Coordinate with sales, commercial, and risk teams to pursue new business opportunities.
• Provide sales support highlighting advancements in conversions, modifications, upgrades, and upselling opportunities.
• Continuously deepen knowledge of power plant and machine-driven industry operations.

Required Qualifications and Experience

• Bachelor’s or master’s degree in Mechanical, Electrical, Controls, or Power Engineering from an accredited institution.
• At least 10 years’ experience in power generation services or plant operations.
• Minimum 5 years’ experience directly involving gas turbines, steam turbines, generators, and power plant systems.
• Proven contractual, commercial, and negotiation expertise.
• At least 3 years’ project management experience.
• Proficiency in spoken and written English.

Preferred Skills and Attributes

• Knowledge of 9E Gas Turbine, GE Steam Turbine, and Balance of Plant (BOP) systems.
• Experience handling long-term parts and service contracts.
• Direct sales experience involving customer interaction.
• Completion or equivalent experience in Contractual Services Leadership Program.
• Excellent communication and organizational capabilities.
• Strong computer literacy.
• Robust financial and business acumen.
• Effective interpersonal skills with a keen technical and commercial balance.

Additional Information

Relocation assistance will be provided for the suitable candidate.