Senior Client Success Manager - US

About Us

#paid strives to empower creators by connecting them with well-known global brands using a marketplace platform that addresses challenges like fair pricing, algorithmic matching, and content rights. We deliver seamless collaborations through proprietary technology and a commitment to transparency, ranking #1 in customer support and managed services in the creator marketing industry.

Role Overview

The Senior Client Success Manager acts as a strategic advisor and operational lead for key enterprise accounts, managing complex creator marketing campaigns from initiation through completion while fostering ongoing client relationships. This role requires collaboration with internal teams including Product, Sales, Media, Analytics, and Strategy to achieve client objectives, retain accounts, and expand business opportunities.

Key Responsibilities

• Lead execution of multifaceted campaigns for major strategic accounts.
• Conduct program kickoff meetings, finalize briefs, curate and contract creators, schedule content delivery and postings, monitor performance, and facilitate post-campaign evaluations.
• Develop and maintain robust relationships across diverse client departments and serve as a strategic consultant aligned with marketing goals.
• Collaborate with sales to identify and pursue upselling and account expansion within existing client portfolios.
• Ensure high client satisfaction through prompt responses, professional communication, and managing customer satisfaction scores.
• Identify client workflow obstacles and align internal approaches to support their strategic priorities.
• Manage a portfolio of campaigns with differing complexity and workloads simultaneously.
• Recognize process inefficiencies and knowledge gaps, partnering with leadership and peers to implement improvements.
• Work closely with cross-functional teams to guarantee prompt delivery, resolve issues, and drive continuous enhancement.
• Support sales efforts by providing insights and presenting value-driven solutions for growth.
• Maintain detailed records in internal systems such as Salesforce to monitor account status and revenue opportunities.

Success Criteria

• Execute campaigns independently and resolve challenges to exceed client goals.
• Utilize data to deliver actionable recommendations promoting account growth and retention.
• Proactively address client issues by leveraging data and internal expertise.
• Manage creator relationships and campaign operations with excellence.
• Consistently exceed key performance indicators related to client satisfaction, retention, and revenue targets.
• Remain flexible for occasional in-person meetings for key events or client engagements.

Candidate Profile

• Client-focused with a strong commitment to exceeding client expectations.
• Adept at building meaningful client relationships and comprehending campaign and business objectives.
• Confident communicator with senior stakeholders from mid-level to executive ranks.
• Commercially minded, balancing operational delivery with strategic account growth.
• Highly organized and detail-oriented, capable of managing multiple complex accounts.
• Data-driven, using insights for storytelling and informed decision-making.
• Collaborative team player who shares knowledge and best practices.
• Growth-oriented with openness to feedback and continuous self-improvement.
• Experienced in digital and creator marketing with a solid understanding of social media platforms.
• Minimum of 5 years in client-facing roles, preferably managing enterprise or key accounts.
• Track record of meeting commercial targets such as revenue retention and upselling.
• Experience with enterprise clients in agencies or creator technology is highly beneficial.

Why Join #paid

• Be part of an innovative team transforming brand building and creator empowerment.
• Join a rapidly growing, highly rated platform recognized on major software review sites.
• Enjoy attractive benefits including flexible vacation, health and dental coverage, team events, and remote social activities.
• Access learning and development budgets and retirement matching programs.
• Work within a culture dedicated to continuous improvement and strong team values.
• Benefit from meaningful career growth opportunities and autonomy to innovate.

Equal Employment Opportunity

We are committed to equal employment without discrimination based on any protected characteristic. We strive to cultivate a diverse, inclusive environment where everyone can be their authentic selves. Reasonable accommodations during hiring are available upon request.

Compensation Transparency

The listed salary range reflects the base pay only. Additional compensation may include bonuses, commissions, stock options, and perks depending on role and location. Our compensation structure is based on clear job levels considering seniority, expertise, performance, and impact. Offers are made based on the candidate's level and qualifications to ensure equitable pay practices.