Senior Business Analyst

About Freshworks

Freshworks develops straightforward service software designed to improve both employee and customer experiences. Its AI-led, people-first approach is built to reduce friction, simplify operations, lower support costs, and help businesses respond faster with enterprise-grade CX and IT tools. The company is trusted by nearly 75,000 organizations, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music.

Role Overview

This position focuses on turning business data into clear, actionable insights that improve performance across products and functions. The role requires close collaboration with multiple teams, strong analytical thinking, and the ability to present findings in a way that different stakeholders can easily understand and act on.

Key Responsibilities

The analyst will create and maintain recurring reports on critical performance indicators, including forecasting, funnel performance, and pipeline health. The role also involves sharing insights with stakeholders, identifying opportunities to improve business outcomes, and using visual formats such as dashboards and charts to communicate data effectively.

In addition, the job calls for working with large and complex datasets, extracting meaningful patterns through database-driven analysis, and cleaning messy or unclear data so it can be used reliably. Advanced analytics will be used to support process improvement and to estimate possible costs, revenue impact, and business risks linked to strategic initiatives.

Qualifications and Skills

Candidates should hold a bachelor’s or master’s degree in Business, Analytics, or a related discipline from a premier institution, along with 4 to 7 years of relevant work experience. Exposure to e-commerce, internet, software, or SaaS environments will be considered an added advantage.

The ideal candidate should be comfortable solving business problems through advanced analytics in a fast-moving technology setting. Strong database familiarity and data transformation skills are important, with SQL knowledge preferred. Experience in data modeling and advanced Excel is mandatory. The role also requires experience in building management dashboards and tracking sales metrics using tools such as Tableau or Power BI.

Candidates should be able to translate business requirements into analytical models, design algorithms, and develop reports from both structured and unstructured data, preferably using Python, to support the sales team with practical insights. Hands-on experience with any CRM platform, along with a basic understanding of sales processes and key sales metrics, is also expected.

Equal Opportunity

Freshworks states that it is committed to building an inclusive workplace where people of all backgrounds, genders, sexual orientations, religions, and ethnicities have equal opportunity to grow and contribute. The company emphasizes diversity as a key part of a stronger and more vibrant work environment.