Senior Business Analyst

Overview

Zaizi is hiring a Senior Business Analyst with National Security (NatSec) experience to contribute to and help steer digital transformation programmes for its customers. The role suits someone who enjoys solving complex problems, thinking creatively, and working with modern tools and technology in an inclusive, friendly, and innovative environment.

The ideal candidate will bring strong knowledge of the software development life cycle, work collaboratively across teams, and communicate effectively with customers throughout the project lifecycle while setting clear expectations.

Role objectives

The objectives below reflect the main expectations for the position and may be refined together with the successful candidate during the interview process.

• Clarify the problem that needs to be solved and define it clearly.
• Identify user needs and convert them into user stories.
• Support the delivery team in selecting the right approach, shaping outcomes, prioritising work, and focusing on the agreed minimum viable product, print, and scope.
• Assist with testing to ensure the solution meets both user needs and business requirements.
• Work with the Product Owner to build and maintain a backlog.
• Map business processes in both current-state and future-state formats.
• Hold and maintain eDV Clearance, which is mandatory for the successful applicant.

Core competencies

You should have substantial commercial experience in the following areas:

• Managing stakeholders effectively.
• Working with Agile delivery methods such as Scrum, Lean, and Kanban.
• Defining functional and non-functional requirements.
• Writing clear acceptance criteria.
• Creating and refining user stories.
• Collaborating with cross-functional teams.
• Driving continuous improvement.
• Comfortably working in customer-facing settings and building strong rapport.
• Understanding the Government transformation strategy and service standards.

Desired experience

• Data mapping experience.
• Exposure to APIs.

Inclusivity and accommodation

Zaizi encourages applications from women, people from Black, Asian and minority ethnic backgrounds, people of colour, LGBTQ+ candidates, disabled people, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.

If you need adjustments or support during the interview process, the company is open to accommodating your needs, including for candidates who are neurodiverse or have disabilities.

Interview process

• Second stage: a technical interview focused on your technical depth and problem-solving ability, especially for technical roles.
• Final stage: a 10 to 15 minute presentation followed by a panel interview with representatives from multiple departments.

Benefits

Compensation and long-term security include a competitive salary reviewed annually, plus a pension plan starting at 5% employer contribution and increasing by 0.5% each year after your third anniversary up to 8%. The role also includes comprehensive Group Life Assurance.

The position offers meaningful work on mission-critical programmes that help secure and improve the UK’s digital infrastructure, along with a culture that supports autonomy, rapid prototyping, and iterative decision-making. Reservists receive 10 paid days for military service.

Work-life balance is supported through 25 days of annual leave plus Bank Holidays, the option to buy or sell extra days, and 2 paid volunteering days each year.

Professional development is backed by fully funded certifications such as AWS, GCP, and Agile, along with 5 days of paid study leave. Employees also receive a £500 annual Personal Choice fund, access to 1-2-1 coaching and team training, Vitality Private Medical Insurance, a genuine hybrid working setup with home-working equipment support, and benefits such as Cycle to Work and wider wellbeing-focused practices.

Additional information

The company describes its workplace as modern, inclusive, friendly, and innovative, and values people with a positive attitude who enjoy challenging themselves and delivering high standards.