Senior Admission Counsellor - Study Abroad

Overview

The Senior Admission Counsellor plays a crucial role in connecting prospective learners with upGrad's programs by qualifying leads and arranging personalized video counselling sessions. The position involves initiating contact with potential candidates through a structured auto dialer system, understanding their educational requirements, and coordinating smooth interaction with Admission Counsellors.

Key Responsibilities

• Engage proactively with assigned leads and quickly initiate outreach through an automated dialer platform.
• Evaluate and qualify leads based on their interest, needs, and eligibility for programs offered by upGrad.
• Develop strong relationships with potential learners by communicating clearly, building credibility, and listening attentively.
• Arrange and schedule Video Counselling sessions between qualified candidates and Admission Counsellors to facilitate their journey toward enrollment.
• Manage effective communication and scheduling to ensure a seamless process between leads and counsellors.
• Maintain comprehensive and accurate records of all lead interactions and follow up activities within the CRM system.

Eligibility Criteria

• Minimum of 2 years experience in education technology sales, preferably with exposure to the Study Abroad domain, including at least 1 year’s tenure at a single firm.
• Graduate degree mandatory.
• Familiarity with a 6-day work week schedule.
• Presently employed in a role as an individual contributor.
• Demonstrated history of achieving sales targets in current role.

Essential Skills

• Fluent and articulate verbal communication skills in English.
• Skilled listener with the ability to empathize and build trust with prospects thoughtfully.
• Persuasive communication capabilities to motivate learners to participate in video counselling sessions and encourage enrollment decisions.
• Working knowledge of MS Office tools and CRM software for managing leads and reporting activities.

Performance Metrics

• Maintain a minimum of 300 minutes of call time daily.
• Successfully schedule at least 5 Video Counselling sessions per day.
• Reach out to at least 80% of assigned leads daily.
• Consistently meet or exceed weekly revenue targets with results varying by business vertical.

Why Join upGrad?

• Work with a globally recognized education technology organization impacting learners worldwide, supported by over 5100 professionals across 25 offices and 70+ countries.
• Be part of an award-winning company known for innovation and excellence, including recognition as the No.1 Indian startup multiple years consecutively and top education brand awards.
• Benefit from ample opportunities for professional development, learning, and career advancement within a thriving global network.