Senior Account Manager

About Swiggy Dineout

Swiggy Dineout aims to create India's largest dining-out platform, collaborating with over 21,000 restaurant partners across 34 cities. The service offers diners options from casual to premium and fine dining, providing smooth in-app payment experiences and exclusive offers.

Role Overview

The Senior Account Manager will focus on onboarding and nurturing relationships with approximately 100-120 partner restaurants in specific geographic markets (India 1 and India 2). The primary goal is to grow Swiggy Dineout’s business and service offerings, driving Gross Merchandise Value (GMV) through strategic partnerships and advertising monetization.

Key Responsibilities

• Onboard new partner accounts by communicating requirements clearly and liaising with internal teams.
• Achieve revenue targets by encouraging partners to invest in advertising solutions.
• Maintain regular contact with existing partners to verify correct Restaurant Display Page content and high-quality imagery.
• Persuasively present the advantages of Dineout plans and promotional activities to foster month-over-month growth and consistent partner investments.
• Support growth initiatives such as offer and marketing alignment to ensure successful event execution.
• Address partner issues like diner payout denials to ensure smooth customer and restaurant transactions.
• Develop tailored growth plans for managed accounts and continuously monitor competitor activity.
• Interpret restaurant dashboard data and clearly communicate key performance metrics to partners.
• Guide partner investments to remain competitive in discounts, commissions, and advertisements by analyzing dashboard data insights.
• Coordinate with partner support, sales operations, and finance teams to resolve discount, reconciliation, GST, and payout issues.

Required Competencies and Profile

• Strong understanding of Dineout product offerings and factors driving growth.
• Familiarity with key metrics such as restaurant operating hours, Ads revenue per order, commission revenue, and average order value.
• Experience using data visualization and management tools like CMS, Power BI, Compass, or Salesmate.
• Advanced knowledge of conversion funnel metrics, including weekly, monthly, and daily transaction trends, denial rates, and supply comparisons.
• Prior experience in account management, advertising sales, or B2B sales, preferably with premium or enterprise clients.
• Excellent communication, negotiation, and presentation abilities.
• Comfortable working with data analytics and performance measurement.
• High ownership attitude with confidence in client-facing situations.
• Knowledge about e-commerce and the food sector.
• Confident, engaging, and proactive personality.
• Good understanding of the local market and field sales experience is mandatory.
• Highly self-driven and target-oriented individual.

Why Join This Role?

• Work with leading luxury dining brands directly.
• Handle responsibility for advertising revenue and partner growth.
• Engage with senior stakeholders and strategic partnerships.
• Experience a fast-paced environment with strong opportunities for learning and career progression.

Additional Information

This position is based onsite in Bengaluru. Swiggy is an equal opportunity employer, welcoming applicants from all backgrounds without discrimination.