Senior Account Executive - SaaS Customer Experience

Role Overview

We are seeking a high-achieving, quota-exceeding Senior Account Executive focused on acquiring new clients for our rapidly expanding Customer Experience SaaS platform. This position is designed for proactive sales professionals who excel at developing new business pipelines, managing complex sales processes, and securing strategic contracts. The role covers the entire sales process, from outbound prospecting to negotiation and closing, relying heavily on a metrics-oriented approach based on the MEDDIC sales methodology.

Key Responsibilities

• Manage the complete sales cycle including outbound prospecting, customer discovery, product demonstrations, value proposition development, negotiation, and closing deals.
• Build and maintain a robust, diverse sales pipeline through innovative and strategic outreach initiatives.
• Conduct thorough discovery sessions to identify client challenges, quantify their impact, and align solutions with business outcomes.
• Apply the MEDDIC framework diligently to qualify and progress sales opportunities effectively.
• Create tailored value propositions demonstrating measurable ROI to justify client investments in our Customer Experience technology.
• Deliver engaging product demonstrations that address client-specific needs and business goals.
• Navigate complex buyer committees and engage multiple stakeholders within potential client organizations.
• Maintain accurate sales pipeline and revenue forecasts with disciplined deal management.
• Negotiate contract terms protecting pricing integrity and value offered.
• Collaborate cross-functionally with marketing, product, and customer success teams to facilitate successful deal closures.

Ideal Profile

• Proactive in generating pipeline opportunities without waiting for inbound leads.
• Conduct discovery meetings regarded by clients as being highly valuable and insightful.
• Articulate clear economic benefits and returns on investment in every engagement.
• Experienced in navigating decision-making processes, identifying criteria, and managing champions within client organizations.
• Maintain high win rates by rigorously qualifying opportunities rather than pursuing every lead.
• Skilled at closing sophisticated SaaS deals involving multiple stakeholders.

Required Experience and Skills

• At least 5 years of success in B2B SaaS sales, preferably with Customer Experience or related solutions.
• Demonstrable success exceeding sales quotas in new client acquisition roles.
• Proficient and consistent application of the MEDDIC or MEDDPICC sales framework in active sales situations.
• Experience engaging with mid-market and enterprise clients.
• Strong capabilities in outbound prospecting techniques including cold calling, email outreach, and social media.
• Ability to facilitate structured and impactful discovery conversations.
• Exceptional storytelling with a focus on value-driven selling methods.
• Experience managing complex sales cycles ranging from 2-3 months to 6-9 months.

Core Competencies

• Pipeline development and territory management.
• Executive-level communication skills.
• Developing business cases and ROI analyses.
• Handling objections and adept negotiation skills.
• Sales strategy formulation and managing multiple stakeholders.
• Accuracy in sales forecasting and rigorous CRM use.

What We Offer

• An influential role contributing directly to company growth.
• Strong product-market fit in an essential sector focused on Customer Experience.
• A culture emphasizing performance with exceptional earning potential.
• Work alongside visionary leadership within the Customer Experience space.

Compensation

• Competitive base salary paired with uncapped commission opportunities.
• Accelerated rewards for exceeding sales targets.
• Potential for equity participation where applicable.

This is a rare chance for an accomplished MEDDIC-oriented salesperson passionate about hunting and closing new client accounts. The assigned sales territory presents enormous and untapped possibilities for high commissions and growth opportunities.