Scheduling Officer

Position Overview

We are looking for a meticulous and highly organized Scheduling & Rostering Officer to oversee tutor scheduling and workforce management for a global online tutoring organization. This position involves ensuring classes have the right qualified tutors while creating effective schedules that address student needs across various countries and time zones. The individual will balance operational efficiency with outstanding customer service by liaising closely with tutors, education teams, and HR personnel to provide a smooth and supportive learning environment globally.

Key Responsibilities

• Develop and continuously update tutor rosters to guarantee appropriate staffing for all scheduled classes.
• Assign tutors to sessions considering subject expertise, qualifications, availability, language skills, and student requirements.
• Handle scheduling logistics that span multiple countries and time zones.
• Track tutor usage and class coverage to optimize operational effectiveness.
• Modify schedules flexibly in response to enrollment fluctuations, tutor availability, cancellations, and unexpected absences.
• Organize backup arrangements promptly to prevent class interruptions.
• Strategically plan schedules for recurrent classes, seasonal surges, and new program rollouts.

Operational Coordination

• Work collaboratively with Academic, Student Success, Recruitment, and Operations teams to anticipate staffing needs.
• Keep precise scheduling records using the company’s scheduling and learning management platforms.
• Monitor tutor attendance patterns and pinpoint recurring scheduling challenges.
• Generate regular reports detailing staffing metrics, tutor utilization, schedule compliance, and overall operational performance.
• Propose enhancements to scheduling procedures and workflows for continuous improvement.

Skills & Experience

• Proven background in scheduling, rostering, workforce planning, operations coordination, or resource management.
• Outstanding organizational capabilities and adept time management.
• Strong focus on detail and accuracy in scheduling tasks.
• Competent in managing multiple priorities in a fast-moving environment.
• Familiarity with scheduling, workforce management, CRM, or learning management software.
• Excellent communication skills, both written and oral.
• Solid analytical thinking and problem-solving skills.
• Intermediate to advanced proficiency in Microsoft Excel or Google Sheets.
• Capability to operate independently while maintaining good teamwork and collaboration.