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- Salary
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- Posted
- il y a 6 heures
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Job description
Overview
This role involves leading comprehensive business analysis efforts for Salesforce Sales Cloud tele-sales projects. The successful candidate will be responsible for gathering, documenting, and managing various requirements spanning business, functional, and non-functional domains.
Key Responsibilities
- Collaborate closely with stakeholders, product owners, and technical teams to shape future processes and enhance customer engagement workflows.
- Translate business needs into detailed user stories, process flow diagrams, functional specifications, acceptance criteria, and comprehensive solution documentation.
- Drive requirements related to CTI integration, including features such as click-to-dial, screen pop-ups, call logging, agent productivity measurement, and telephony-enabled sales procedures.
- Provide ongoing support during User Acceptance Testing (UAT), lead change management efforts, and assist in deployment while ensuring alignment with business goals and fostering user adoption.
Skills and Technology
The position requires expertise in Salesforce Sales Cloud, CTI integrations, and tele-sales operational processes under agile delivery methodologies.
Skills
How they work
Communication
Teamwork & Collaboration
Problem Solving
Attention to Detail
Adaptability