Sales & Stock Support

About the Role

Based in the Vancouver Boutique at Holt Renfrew, reporting to the Operations Manager, this permanent full-time role entails supporting the sales team with administrative duties and back-of-house operations while upholding CHANEL's high standards for customer service, personal presentation, and teamwork. The position also involves contributing to boutique openings.

Key Responsibilities

• Develop and maintain strong client relationships both face-to-face and via phone by responding swiftly and appropriately to all queries, keeping clients well informed.
• Deliver exceptional customer service to colleagues, promptly addressing requests from clients, Boutique Management, and Head Office.
• Assist on the sales floor as needed by greeting clients, showcasing new collections, and escorting them appropriately, all while applying CHANEL's customer service standards.
• Communicate effectively with colleagues and management within and across Boutiques, as well as with CHANEL Head Office when required.
• Prepare packaging and help with gift wrapping as necessary.
• Accurately record messages and ensure timely delivery to Fashion Advisors.
• Work efficiently within the team to keep memos and notices updated and displayed properly in all relevant areas.
• Maintain strict confidentiality regarding company commercial activities and internal matters.
• Support inventory management tasks including shipments, transfers, and consolidation of cycle counts.
• Execute after-sales service duties.
• Ensure inventory is accurate, organized, and the back office remains clean and orderly at all times.
• Ensure cash and wrap stations are well prepared and stocked.

Candidate Profile

• Possesses 1 to 3 years of successful experience in retail operations and/or stock-related roles.
• Knowledgeable about shipping and receiving processes.
• Strong customer service focus and attention to detail with excellent organizational skills.
• Excellent verbal and written communication abilities.
• Able to collaborate effectively across various departments and teams.
• Fluent in English; proficiency in a second language is considered a plus.

Working Environment

• Thrives in a fast-paced workplace.
• Enthusiastic about making noticeable contributions to team success.

Compensation and Benefits

• Annual salary of CAD 55000.
• Comprehensive benefits including private medical and dental insurance, long-term disability, life and accidental death insurance with optional family coverage.
• Robust pension plan and bonus program for financial security.
• Generous vacation, sick leave, volunteering days, and a birthday day off.
• Global parental leave policy supporting important life events.
• 24/7 Employee Assistance Program with counseling, legal, wellness, and financial resources.
• Professional development opportunities, including mentorship, learning programs, and career advancement within the company.

Additional Information

CHANEL places a strong emphasis on diversity and inclusion, encouraging applications from all qualified individuals. The company is committed to equitable employment and provides accommodations for candidates with disabilities throughout the recruitment process.