Sales Host

About Everlast Gyms

Everlast Gyms is a passionate fitness organization that values its people as the core of its success. Driven by ambition and commitment, their team delivers excellent service, inspiring customers and upholding elevated standards across the business.

This Sales Host position is a temporary contract role covering long-term sickness, lasting at least six months, with a part-time schedule of 20 hours per week. Work hours align with gym opening times, with shifts starting as early as 5:30am and closing as late as 10:15pm.

Job Responsibilities

• Provide an outstanding experience to all prospects, members, and guests, leveraging every interaction as an opportunity to increase sales and retain customers.
• Actively promote and drive sales of memberships, renewals, upgrades, and additional purchases including food, beverages, retail items, and fitness products.
• Effectively convert inquiries into memberships through confident objection handling, needs-based selling, and follow-up.
• Enhance member retention by cultivating strong relationships, identifying members who may be at risk of leaving, and offering tailored recommendations for relevant products and services.
• Conduct personalized gym tours aligned with individual goals, upselling by matching members' needs to available facilities and services.
• Consistently meet and exceed both individual and club key performance indicators (KPIs).
• Serve as a capable key holder when required, responsible for opening, closing, and managing shift coverage to ensure smooth club operations.
• Learn and proficiently utilize membership management software and other systems, with training provided.
• Represent the brand as a trusted ambassador by promoting and participating in initiatives such as fitness challenges, class concepts, and the Workout Wednesday program to boost engagement.
• Contribute to operational excellence by maintaining high standards of cleanliness, hygiene, and gym presentation.
• Assist the Head Coach with gym layouts and other fitness-related tasks on and off the gym floor as needed.
• Possess detailed knowledge of the products and services offered.
• Manage member inquiries and complaints professionally, escalating to management when necessary.

Qualifications and Attributes

• Outgoing and confident with a positive attitude.
• Proficient in carrying out administrative duties.
• Motivated and ambitious, eager to develop role-specific behaviors and skills.
• Keen to engage in learning and development opportunities to enhance skills and career growth.
• Capable and willing to perform operational key holder duties according to business needs.
• Passionate about fitness, sales, and delivering excellent customer service.
• Flexible availability including weekends and bank holidays to meet business scheduling requirements.
• Target-driven to help achieve sales and retention goals that contribute to the club’s success.

Additional Information

• This role positions you within a company that encourages fearless thinking, ownership of your role, and being relevant to people, partners, and the planet.
• Employees benefit from a 20% discount across all brands, eligibility for a monthly recognition program, free gym membership, and the opportunity to conduct personal training and group classes with further training.