RMC Supervisor

About Egis

Egis is a global company employing more than 20,000 people worldwide, headquartered in Paris. It offers broad career opportunities globally and locally, focusing on place-making, sustainability, and developing connected cities. Unlike traditional engineering firms, Egis delivers comprehensive solutions spanning advisory, architecture, engineering, design, asset management, and operations.

Job Overview

The RMC Supervisor leads and manages operations at the Roads Management Centre during assigned shifts, ensuring safe, efficient, and compliant management of Qatar's road network 24/7. The role involves overseeing the control room team, incident and tunnel operations, authorizing response plans, and acting as the primary escalation contact during emergencies or major events.

Key Responsibilities

• Supervise all RMC operations each shift, maintaining continuous, safe traffic, ITS, and tunnel management across Qatar’s roads.
• Directly manage RMC Team Leaders and Operators, ensuring sufficient staffing and smooth workload distribution.
• Serve as senior authority during incidents, emergencies, severe weather, tunnel events, major planned activities, and critical system failures, following the escalation protocol.
• Approve and oversee traffic management responses including incident plans, diversions, lane control, speed management, DMS, LCS, and tunnel procedures.
• Maintain situational awareness through CCTV, OMNIA/ATMS, SCATS, Tunnel Management Systems, and other operational platforms for timely decision-making.
• Monitor performance metrics such as SLAs and KPIs, implement corrective actions when necessary.
• Ensure detailed and accurate operational records, incident logs, and documentation are maintained and audit-ready.
• Identify and handle quality failures, service credits, and compliance risks, reporting accordingly.
• Coordinate efficiently with Ashghal, MOI Traffic Police, Civil Defence, Ambulance Services, DNMC, Call Centre, maintenance and technical teams during operations and emergencies.
• Manage system faults and alarms by liaising with Service Desk, NOC, or technical support and monitor system availability and impact.
• Support management of planned roadworks, Traffic Diversion Plans, and Road Occupancy Permits ensuring compliance with approved arrangements.
• Ensure effective shift handovers through detailed briefings, documentation, and reporting.
• Monitor adherence to SOPs, policies, emergency procedures, and control room protocols; recommend process improvements as needed.
• Assist workforce planning regarding shift coverage, attendance, leave, and resources for uninterrupted 24/7 operation.
• Coach and assess Team Leaders and Operators through training, feedback, scenarios, and ongoing development.
• Maintain confidentiality and data protection related to operational info, CCTV, and reports.
• Support business continuity, emergency preparedness drills, contingency plans, and post-incident reviews.
• Analyze trends, system performance, and feedback to recommend operational improvements.
• Ensure compliance with Qatar’s legislation, Labour Law, Framework Contract, and ISO 9001, 45001, 14001 standards plus Egis-QBC JV QHSE systems.

Qualifications and Experience

• Bachelor’s degree or diploma in Engineering, IT, Business Administration, or related fields.
• At least 5 to 8 years in IBM Maximo operations, Enterprise Asset Management, asset management, or maintenance coordination.
• Preferably previous experience in road maintenance, highways operations, or Roads Management Centre environment.
• Proven skills in process optimization, implementing best practices via EAM systems.
• Experience in user training, system administration, and end-user support for IBM Maximo or similar platforms highly preferred.
• Advanced proficiency in IBM Maximo including work order, asset management, preventive maintenance, and reporting.
• Strong command of Microsoft Office (Excel, Word, Outlook); familiarity with EDMS or document control advantageous.
• Excellent organizational and time management skills in fast-paced environments.
• Strong analytical abilities, detail-oriented, with effective problem-solving skills.
• Good communication and collaboration skills across diverse teams.
• Ability to perform under pressure, balance competing priorities, and meet deadlines consistently.