Regional Account Manager

Overview

This position serves as the primary contact for clients, maintaining continuous engagement throughout the contract lifecycle. The role involves managing designated Global or Regional Accounts, focusing on enhancing high-value accounts with full ownership of account development, problem resolution, and incident management.

Key Responsibilities

• Identify business prospects within existing and target accounts and design strategic account plans to expand and secure these accounts.
• Coordinate global and regional business activities across multiple countries, implementing go-to-market strategies for international clients.
• Lead Requests for Information (RFI) and Requests for Proposal (RFP) processes, including understanding customer needs and bid management.
• Collaborate with APAC regional teams to assess the current state, forecast opportunities, and present future state and Total Cost of Ownership (TCO) proposals at a regional level.
• Partner closely with the Legal team to negotiate profitable, compliant contracts adhering to company policies and local laws.
• Work in tandem with Project Managers and specialists to develop implementation plans that meet quality, timeframe, and budget targets for product delivery and related services.
• Conduct quarterly business reviews (QBRs) and regular service evaluations to ensure service level agreements (SLAs) are met, enhancing customer satisfaction and retention.

Required Qualifications and Skills

• Minimum of 8 years of professional experience, at least 5 years at the APAC regional level in account management, enterprise services, consulting, sales, or service delivery.
• Bachelor’s degree in Business Management, Economics, Computer Science, Sales & Marketing, Finance & Accounting, or a related field.
• Strong business insight with strong analytical and critical thinking capabilities.
• Understanding of digital transformation and smart office technologies.
• Knowledgeable in global and regional procurement processes and international business operations.
• Demonstrates ethical professionalism, reliability, integrity, and respect for diverse cultures with excellent interpersonal skills.
• Excellent verbal and written communication and presentation skills.
• Proficient in data analysis, spreadsheet use, and reporting techniques.
• Some familiarity with business and legal contract negotiations and drafting.
• Ability and willingness to travel as necessary.
• Thorough understanding of account and sales management, continuous improvement, business negotiation, and conflict resolution methodologies.