Recruitment and Training Officer

About the Role

We are partnering with a client in the Fast-Moving Consumer Goods (FMCG) sector who is seeking a Recruitment and Training Officer. This role focuses on the selection, preparation, and onboarding of qualified Franchisees to operate retail outlets in rural and last-mile regions, promoting the company's grassroots retail strategy.

The officer will ensure franchisees receive comprehensive knowledge, hands-on skills, a strong business perspective, and operational tools essential for successful shop management. Close collaboration with internal teams and local community partners is key to fostering a thriving franchise network through recruitment, targeted capacity building, and continuous field assistance.

Key Responsibilities

• Identify, assess, shortlist, train, and onboard potential franchise operators in various rural locations.
• Deliver training and development programs that build franchisee capabilities in operational and business management.
• Collaborate with stakeholders to support franchise growth and operational success at the community level.

Required Qualifications and Experience

• A bachelor's degree in Human Resource Management, Entrepreneurship, Business Management, Business Administration, or equivalent disciplines.
• At least 2 to 3 years of relevant experience in recruitment, learning and development, entrepreneurship training, franchise operations, sales, community development, or similar fields.
• Proven expertise in creating and conducting training sessions tailored for adult learners.
• Strong skills in interviewing, assessment, facilitation, coaching, and mentoring.
• Excellent communication and interpersonal abilities, including presentation skills.
• Capability to assess and analyze training impacts to refine learning outcomes.
• Preparedness to travel frequently and work extensively in remote, last-mile rural environments.
• Proficiency with Microsoft Office suite.
• Fluency in English and Kiswahili required; familiarity with additional local languages is advantageous.

Additional Information

The position is primarily based in Nairobi, but considerable travel to remote areas is anticipated to support franchise development and training.