Quality Assurance Specialist

About Darb

Darb Station is a prominent developer and operator of fuel and service stations throughout Saudi Arabia, officially accredited by the Ministry of Energy. The company is dedicated to enhancing the travel experience across the Kingdom by managing a widespread network of stations and service centers aligned with Saudi Vision 2030, focusing on customer comfort, partner value, and national contribution.

Role Overview

We are seeking a full-time, on-site Quality Assurance Specialist based in Makkah, Saudi Arabia, to maintain and improve quality standards across the organization.

Key Responsibilities

• Develop, review, and regularly update quality policies, procedures, and templates.
• Ensure compliance with approved quality policies and controls throughout all departments.
• Assist in establishing and continually enhancing management systems including ISO 9001 QMS, ISO 14001 EMS, and ISO 45001 OH&S.
• Prepare and maintain comprehensive quality documentation such as manuals, checklists, forms, and records.
• Plan and support internal quality audit programs, documenting nonconformities and findings from audits and evaluations.
• Coordinate corrective and preventive actions (CAPA), tracking their progress to verify effectiveness.
• Perform root cause analyses to address recurring issues and recommend corrective measures.
• Collect, validate, and interpret quality metrics and KPI data; compile performance reports monthly, quarterly, and annually.
• Analyze gaps in performance relative to objectives and suggest improvements.
• Develop quality scorecards, KPIs, and compliance indicators aligned with organizational goals.
• Evaluate continuous improvement initiatives for effectiveness and identify opportunities to optimize processes, reduce errors, waste, and redundant activities.
• Review business processes to enhance efficiency and clarify responsibilities.
• Monitor the implementation of quality-related recommendations and decisions.
• Assist departments in addressing audit outcomes and formulating corrective plans.
• Participate in assessing operational risks and quality controls.
• Ensure strict document and records control with verification of current approved documentation usage.
• Prepare analytical and executive presentations for senior management and the Quality Manager.
• Facilitate the development and delivery of quality awareness and training initiatives regarding policies and procedures.
• Support external audits, certifications, and regulatory inspections.
• Collaborate with various departments to gather data and oversee compliance to quality standards.
• Perform field visits or operational reviews as directed by business requirements and management.
• Utilize company systems and digital platforms to monitor audit findings, KPIs, and improvement efforts.
• Maintain confidentiality for all documents, data, and quality-related information.
• Carry out any additional duties related to the position as assigned by the direct supervisor.

Education and Experience

• Bachelor’s degree in Quality Management, Industrial Engineering, Business Administration, or closely related fields, with other qualifications considered if demonstrated by professional quality management experience.
• Minimum of 2 to 4 years of practical experience in Quality Management, Internal Audit, Process Improvement, Organizational Excellence, or Compliance, preferably within operational or multi-site organizations.
• Field inspection experience is optional if complemented by substantial expertise in quality systems and performance measurement.

Preferred Certifications

• ISO 9001 Internal Auditor Certification
• Certifications in Quality Management or Continuous Improvement
• Lean Six Sigma certification
• Risk Management or Organizational Excellence credentials
• Familiarity with ISO 14001 Environmental and ISO 45001 Occupational Health & Safety standards is advantageous