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Quality Analyst
Trueedge Innovation Private Limited
Mumbai, Maharashtra, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- 15 000 à 20 000 INR par mois
- Ouvertures
- 1
- Publié
- il y a 7 heures
- Mode de travail
- Au bureau
- Admissibilité
- Candidates interested in roles evaluating and enhancing customer service delivery can apply.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Job Overview
We are looking for a Quality Analyst to monitor and improve customer service interactions within our Mumbai office. This role involves evaluating communication between service agents and clients through various channels such as calls, chats, and emails to ensure high standards are maintained.
Key Responsibilities
- Monitor customer service interactions by listening to calls, reading chat conversations, and reviewing email exchanges.
- Assess agent performance based on communication skills, empathy towards customers, effectiveness in issue resolution, and compliance with company guidelines.
- Deliver constructive feedback by coaching agents and facilitating training sessions to bridge knowledge gaps and enhance overall customer satisfaction.
Eligibility
Open to candidates seeking to develop skills in customer service quality evaluation and coaching.
Compensation
The monthly salary ranges from INR 15,000 to INR 20,000.