Public Transportation Driver Supervisor

About the Organization

Hopelink is the largest nonprofit organization serving North and East King County, dedicated to assisting homeless and low-income families, children, seniors, and people with disabilities for over 50 years. The organization's programs focus on food assistance, financial help, transportation, housing, family development, adult education, and employment, aiming to empower individuals to overcome poverty and achieve stability.

Role Overview

The Public Transportation Driver Supervisor manages a team of 10 to 20 DART bus drivers across King County, overseeing driver performance, field training, troubleshooting, scheduling, recruiting, and employee relations. The role involves ensuring safety standards, handling accident investigations, and providing direct support to drivers, including operating vehicles when necessary.

Work Schedule

• During training: Monday to Friday, 7:00 AM to 4:30 PM
• Post-training: Open availability required, including weekends

Qualifications and Requirements

• At least seven consecutive years of licensed driving experience in the United States
• Valid Commercial Driver's License (CDL) with passenger endorsement or ability to obtain within 60 days (paid training provided)
• Valid Medical Examiner's Certificate or ability to obtain prior to employment
• Previous supervisory experience with ability to manage diverse work styles and personalities
• Experience in public transportation services preferred
• CPR and First Aid certification preferred
• Defensive Driving certification preferred
• Ability to maintain consistent attendance regardless of weather or emergencies
• Capability to manage transportation during adverse weather and emergencies with a contingency plan for attendance barriers
• Subject to full criminal background check and Federal DOT drug screening (includes random and THC screenings) due to federal regulations as a Safety Sensitive Position

Key Responsibilities

• Ensure safety and procedural compliance among drivers
• Provide field assistance and address driver concerns promptly
• Monitor service areas and route performance
• Supervise hiring, training, and performance evaluation processes to meet strategic goals
• Conduct investigations of accidents and incidents in the field
• Operate DART vehicles to cover routes when drivers are unavailable

Compensation and Benefits

• Hourly wage starting at $30, depending on experience
• Up to 10 paid vacation and sick days annually, plus 10 paid holidays
• Up to 7 paid float days available immediately, based on hire date and hours worked
• Medical, dental, and vision benefits after a one-month waiting period
• Flexible Spending Accounts, 401(k) with employer match, life, disability, and accident coverage
• Wellness programs, employee resource groups, assistance programs, and discount opportunities
• Training classes, internal career progression, professional and leadership development, and career coaching
• Annual performance reviews with potential for merit-based pay increases

Mission and Values

Hopelink seeks to foster self-sufficiency within the community and embodies values such as growth, inclusion, compassion, trust-building, quality work, and fiscal responsibility. The organization encourages an inclusive environment that supports diverse individuals and perspectives.