Psychological Wellbeing Practitioner

Job Summary

We are seeking a dedicated and qualified Psychological Wellbeing Practitioner (PWP) to join the CNWL Talking Therapies Service in Westminster, London. Our established service operates in a culturally diverse borough, offering both low and high intensity therapies at Steps 2 and 3, including a Step 3 counselling service. We pride ourselves on delivering compassionate, respectful, empowering, and partnership-based care to our clients, striving to support their mental health recovery.

Key Responsibilities

• Deliver comprehensive assessments and evidence-based low intensity interventions for individuals experiencing common mental health issues within a stepped care model.
• Provide treatments through various channels such as face-to-face, digital platforms (like Teams), and telephone sessions.
• Organize and lead psychoeducational workshops and actively engage with the local community and voluntary organizations to promote awareness and service access.
• Participate in duty and triage rotations to manage referrals, collaborate with senior clinicians, and ensure appropriate client allocation.
• Conduct patient-centered interviews to identify clients’ goals for change and assess risks to self and others accurately.
• Determine referral suitability, provide appropriate signposting, and escalate cases to high intensity therapy when necessary.
• Offer guidance on self-help tools including computerized CBT and inform clients about pharmacological options.
• Involve family members and support networks in treatment processes when appropriate.
• Maintain agreed clinical activity levels to reduce waiting times and ensure a consistent service.
• Attend multidisciplinary meetings regarding referrals and ongoing client care.
• Keep thorough clinical records in line with service protocols and utilize outcome data for informed clinical decisions.
• Work collaboratively with team members to coordinate stepped care processes, including step-up and step-down arrangements.
• Integrate employment and work-related issues into therapeutic interventions.
• Promote an inclusive, recovery-oriented approach that values diversity.
• Prepare and present clinical cases during scheduled supervision to uphold clinical governance and safe practice.
• Manage complex client interactions, often involving emotional communication, with tact and professional judgment.

Qualification and Experience Requirements

• Essential: Qualification from a Psychological Wellbeing Practitioner Training Course (Postgraduate Certificate or Level 3 undergraduate course) or equivalent experience, such as a qualified Graduate Mental Health Worker with relevant primary care skills.
• Desirable: Additional postgraduate qualifications in psychology, health, social sciences, or research methodologies.
• Proven experience working with individuals experiencing mental health difficulties.
• Experience in IAPT or primary care environments providing low intensity psychological interventions.
• Track record of meeting clinical targets and delivering measurable positive outcomes.
• Familiarity with electronic patient management systems such as IAPTUS, PCMIS, or similar platforms.
• Knowledge and experience in conducting risk assessments and managing associated risks.
• Additional beneficial experience includes community-based work and involvement in research or audits.

Skills and Personal Attributes

• Exceptional verbal, written, and telephone communication skills.
• Ability to navigate highly emotive situations and communicate sensitive information effectively to clients, carers, and colleagues.
• In-depth understanding of mental health challenges and psychological concepts as applied in healthcare.
• Computer literacy and capability to operate under pressure.
• Strong interpersonal skills to foster therapeutic relationships and work constructively within a multidisciplinary team.
• Self-motivated, reliable, adaptable, and able to manage workload independently with regular management support.
• Willingness to accept and effectively utilize clinical supervision.
• Desirable: Fluency in a locally significant language beyond English and experience delivering group interventions.

Working Conditions and Additional Information

• The post covers the London Borough of Westminster with primary office locations at 190 Vauxhall Bridge Road and Praed Street, including outreach to GP surgeries and community venues.
• An agile working policy is in place that combines remote work and on-site duties to support face-to-face client sessions and other service needs.
• Working hours span full-time with possible scheduling between 8 AM and 8 PM on weekdays, including evening clinics.
• The service prioritizes staff wellbeing and fosters a cooperative, supportive team environment, facilitated through a dedicated wellbeing group.
• Benefits include 27 days of annual leave plus bank holidays, increasing to 33 days with continued service, NHS discounts, career development opportunities, and a 13-week supportive probation period.
• Interview date is scheduled for 5th August 2026.

Additional Notes

Applicants who possess multilingual abilities and experience working within diverse communities are especially encouraged to apply, aligning with the service’s commitment to diversity and inclusion.