Program Administrator

Overview

The Program Administrator will be responsible for providing comprehensive administrative support for the Driver Remedial Training Program based in Dubai, UAE. This role involves managing all facets of training logistics, record keeping, communication with drivers and stakeholders, and ensuring efficient and timely execution of remedial training activities.

Key Responsibilities

• Organize and set up remedial training sessions within the Learning Management System (LMS).
• Schedule and ensure the readiness of training rooms and facilities.
• Keep detailed and accurate records including attendance and training documentation.
• Prepare and distribute reports on training completions and related metrics.
• Follow up with drivers who miss scheduled trainings to secure attendance and escalate repeated absences or refusals with formal reports.
• Coordinate the handover and post-training processes with Operations teams.
• Provide seamless administrative support to trainers before, during, and after sessions.
• Respond professionally to inquiries from trainers, drivers, and operational staff about the training programs.

Qualification and Experience

• Diploma or Bachelor's degree in Business Administration or a related field is preferred.
• At least 2 to 4 years of experience in administrative or training coordination roles.
• Exposure to Learning Management Systems and administrative duties within the transport, logistics, mobility, or service sectors is advantageous.

Skills and Competencies

• Proficiency with Microsoft Excel, Outlook, and other Office applications.
• Experience with LMS platforms is a plus.
• Excellent verbal and written English communication skills.
• Strong organizational abilities and time management expertise.
• Attention to detail and a proactive, customer-oriented attitude.
• Capability to manage concurrent tasks in a fast-paced setting.

Performance Metrics

• Accuracy and punctuality in creating training sessions in LMS.
• High rates of attendance and completion for remedial training sessions.
• Maintaining correct attendance and documentation records.
• Timely delivery of training reports and escalation of absences.
• Effective and prompt communication with all stakeholders involved.