Product Support Specialist

About EnableComp

EnableComp offers specialized Revenue Cycle Management (RCM) solutions tailored for healthcare organizations. With over 24 years of top-tier experience and its innovative E360 RCM™ intelligent automation platform, EnableComp enhances financial health for hospitals, health systems, and ambulatory surgery centers across the U.S. Utilizing proprietary algorithms, insights from over 10 million processed claims, and expert human review, EnableComp supports revenue lifecycle management for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials across all payer categories. Our collaborations help clients accelerate cash flow, increase payment accuracy, manage accounts receivable efficiently, minimize denials, and deliver comprehensive performance analytics. Recognized multiple times as a Top Workplace, Black Book's #1 Specialty RCM provider in 2024, and a consistent Inc. 5000 fastest-growing private company honoree for eleven years.

Position Overview

The Product Support Specialist will work closely with the Implementation and Operations teams to facilitate the onboarding and integration of new clients and products into EnableComp systems. Primary responsibilities include analyzing implementation and integration requests, troubleshooting product-related issues, and supporting ongoing operations and client needs.

Key Responsibilities

• Collaborate with Implementation and Operations teams to onboard new clients using EnableComp systems (such as Enforcer, ETL, Supplemental Files).
• Provide technical support to Operations staff for product-related challenges.
• Coordinate with internal teams to identify and resolve product issues promptly.
• Maintain departmental service level agreements for ticket response times.
• Conduct research and analyze claim submission behaviors through various vendor portals.
• Assist the Product team with testing enhancements and deployment activities.
• Support Account Management with client-related research tasks.
• Monitor ongoing data changes to improve quality and accuracy.
• Exercise independent judgment and discretion in handling responsibilities.
• Perform any additional duties as assigned.

Qualifications and Requirements

• Bachelor's degree preferred; equivalent education and experience combinations will be reviewed.
• Familiarity with claims processing and information technology systems.
• Strong computer skills including proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to maintain consistent, reliable attendance.
• Experience in writing business requirements or specifying business rules is highly desirable.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong organizational and communication skills.
• Excellent analytical and problem-solving capabilities.
• Must be able to remain seated approximately 50% of the time and move around the office as needed.
• Regular use of office equipment including computers, copiers, scanners, printers, and phones.

Equal Opportunity and Workplace Culture

EnableComp is committed to equal employment opportunities without regard to race, color, religion, national origin, sexual orientation, ancestry, marital status, disability, or veteran status. We strive to maintain a workplace free from discrimination and harassment. Our culture focuses on employee growth and development, providing resources and support to help our team succeed and advance their careers. Employees praise the company’s shared vision, cooperative spirit, family-oriented environment, flexibility, and strong core values that balance work, life, and enjoyment.

Additional Information

Our hiring process may incorporate artificial intelligence tools to assist with application and resume review, as well as to identify inconsistencies or verification indicators. However, final recruitment decisions are made by humans. For questions about data processing related to the hiring procedure, please contact us.