Description de l'emploi

Address Tier 1 operational issues under defined protocols to guarantee customer and supplier satisfaction.
Collaborate with Finance and Logistics to assure timely product delivery, order processing, and collection of payments from clients.
Perform routine market visits to designated customers, including professionals and purchasing teams, as assigned by the Line Manager.
Effectively present, promote, and articulate all products under the assigned brands to stakeholders with accuracy and professionalism.
Maintain comprehensive logs of all activities, including dedicated logs for call-off contracts, purchase orders, and multi-delivery orders; collect these logs from team members when applicable.
Update Salesforce daily and ensure sales invoicing updates weekly.
Line Managers or relevant employees may be assigned significant projects, tenders, or RFQs by the Business Unit Manager.
Guarantee prompt invoicing, delivery, installation, and operational assistance at customer sites.
Monitor order timelines and support adherence to delivery and project deadlines.
Assist the Project Team in operational and project-related tasks.
Perform additional responsibilities as delegated by the Line Manager.
Ensure proper handover of duties prior to any leave.

Contribute to annual forecasting and budgeting and assist in developing weekly and monthly action plans to meet departmental objectives.
Prepare technical and commercial proposals and quotations for clients.
Promote company products actively and maintain consistent engagement with clients.
Recommend promotional strategies, special offers, and project opportunities.
Communicate product updates, releases, and developments effectively to customers.

Monitor internal stock to ensure smooth supply chain operations and product availability.
Manage stock rotation and prevent product expiry.
Coordinate with logistics and suppliers for timely procurement and replenishment.
Help maintain departmental inventory and efficient stock handling.

Assist in analyzing market trends, customer demand, competitor strategies, and market intelligence from various sources.
Conduct quality assessments of competitor products related to promotion.
Submit weekly plans and daily activity reports to the Line Manager.
Help review accounts receivable and provide management updates.
Identify operational challenges and advise management on potential improvements.

Offer insights on new product possibilities, market needs, and initiatives to enhance operational efficiency and service quality.

University degree in a medical-related field such as Medicine, Science, Dentistry, Biomedical Engineering, or related areas.
Advanced understanding of dental diseases, dental equipment, and related services is essential.
One to three years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or similar healthcare fields.
Fresh graduates with strong communication, product learning agility, and customer engagement skills may also be considered.
Basic knowledge of hospital operations, healthcare professionals' needs, and product promotion is preferred.
Strong scientific knowledge related to healthcare or medical devices.
Effective communication and presentation abilities to explain product features and benefits to healthcare professionals clearly.
Capability to develop and sustain professional relationships with customers and internal teams.
Fundamental sales and negotiation skills.
Excellent organizational and time management skills to handle multiple accounts and activities concurrently.
Ability to analyze customer needs and incorporate market feedback.
Strong problem-solving aptitude and customer service focus.
Comfortable working in a dynamic, fast-paced, and team-centric environment.
Proficient with Microsoft Office applications and CRM software.
Willingness and ability to learn new products and technologies rapidly.
Fluency in both English and Arabic languages.
Advanced proficiency in MS Office suite.
Possession of a valid GCC driving license is preferred.

Product Specialist