Product Coordinator

About the Company

Guidesly operates a modern marketplace that helps outdoor enthusiasts connect with knowledgeable guides for fishing, hunting, ATV/UTV trips, and other outdoor adventures. Its website and Guidesly Trips app make it easy for users to compare options, book reliable guides, and find experiences tailored to their interests and ability level. The company also provides guides with practical software tools that simplify bookings, customer management, and day-to-day operations. The role sits at the intersection of technology, outdoor recreation, and customer experience.

Role Overview

This full-time, on-site position based in Massachusetts, United States supports product planning and execution. The Product Coordinator helps manage feature requirements, monitor progress, and keep product documentation current. The role works closely with product, engineering, design, customer support, marketing, sales, and other teams to help ensure initiatives are delivered on schedule and meet user needs.

Product Development Support

• Help plan, organize, and monitor product initiatives and feature work.
• Collect, structure, and document product requirements and feedback.
• Keep product specs, workflows, documentation, and internal roadmaps up to date.
• Coordinate deadlines, deliverables, and follow-ups across multiple teams and projects.
• Support sprint planning, task tracking, and release organization.

Cross-Functional Coordination

• Partner with Product, Tech, Design, Marketing, Customer Success, and Sales teams.
• Set up meetings, draft agendas, and record notes and action items.
• Track project status and share updates with stakeholders.
• Spot blockers and raise issues when needed so projects keep moving.

Customer and Market Insights

• Gather and organize customer feedback and product requests.
• Research competitors, market trends, and possible product opportunities.
• Support usability testing, surveys, and customer experience initiatives.
• Prepare reports, slides, and summaries for leadership and internal teams.

Product Operations and Reporting

• Maintain product trackers, dashboards, and reporting tools.
• Track bugs, enhancement requests, feature ideas, and development priorities.
• Assist with organizing data and producing basic product performance reports.
• Keep product details accurate across internal systems.

Administrative and Organizational Support

• Work in project management tools such as Jira and similar platforms.
• Organize workflows, product files, and supporting documentation.
• Track deadlines, deliverables, and meeting follow-ups.
• Help with internal communication and cross-department coordination.

Qualifications

• A bachelor’s degree is preferred, though equivalent professional experience is also acceptable.
• Ideal candidates have 2 to 4 years of experience in coordination, operations, administration, or product support.
• Strong organization and multitasking ability are important for success in this role.
• Applicants should be highly detail-oriented and able to stay organized in a fast-paced environment.
• Comfort with quickly learning new technology platforms and tools is required.
• Basic analytical and problem-solving ability is needed.
• A self-driven mindset and willingness to learn and grow in Product are expected.
• Useful experience includes working with technology or marketplace products, web and mobile products, and productivity or collaboration tools such as spreadsheets and project tracking software.
• An interest in outdoor activities and the guiding industry is considered an advantage.
• The role calls for someone who can work well in a dynamic, collaborative environment.

Additional Notes

The position emphasizes continuous improvement of Guidesly’s web and mobile experiences and includes helping with product launches, internal knowledge bases, and stakeholder communication. It also involves supporting data-driven decision-making through product analysis and reporting.