Process Improvement Manager - Logistics & Delivery

About JD.com

JD.com, also known as JINGDONG, has grown from a bold startup in China to a Fortune 44 global leader listed on NASDAQ. Serving over 700 million active customers, it operates cutting-edge logistics, retail, technology, property, and more, creating smarter and faster solutions for everyday life.

Operating globally, JD.com has built an intelligent cross-border supply chain and logistics network with platforms reaching customers worldwide including regions like China, US, Europe, Brazil, Asia, and the Middle East.

Role Overview

As a Process Improvement Manager for Logistics & Delivery, you will be tasked with advancing cost efficiency and operational streamlining across delivery stations. Your role involves data-driven process optimization, developing standard operating procedures, collaborating across tech and station teams, and promoting continuous improvement through training and Lean methodologies.

Key Responsibilities

• Analyze data to optimize costs and enhance efficiency in logistics processes.
• Standardize and improve in-station activities such as receiving, sorting, route planning, and loading.
• Develop comprehensive SOPs, workflows, and work instructions.
• Define system needs and work with tech teams to design and implement functionalities.
• Create performance and quality measurement reports.
• Prepare training materials and conduct train-the-trainer sessions.
• Lead root cause analyses using Lean, 5S, or similar techniques to resolve KPI issues.
• Partner with station teams to identify challenges and promote process innovations.
• Cultivate a culture of continuous improvement by training frontline leaders in lean principles.
• Design and execute routines and mechanisms that foster improvements in delivery stations.

Candidate Profile

• Holds a bachelor's degree or above, with at least 5 years' experience in logistics and delivery/distribution sectors.
• Experience in retail or e-commerce logistics preferred.
• Skilled in process optimization and SOP creation.
• Knowledge of Six Sigma methodologies is an advantage.
• Proficient in English for professional communication; German or French language skills are advantageous.
• Excellent communication and coordination abilities, with a knack for implementing system solutions.
• Strong analytical and problem-solving skills.
• Advanced capabilities in Microsoft Excel.
• Experience using BPMN tools for process improvements.
• Preferred locations for this role include Oberhausen, Munich, and Berlin; applications from other German cities are also encouraged.

What JD.com Provides

JD.com offers a competitive salary, prime working locations, and a people-centric culture that encourages growth and innovation. Employees can participate in global projects and access learning opportunities within an inclusive and diverse workplace dedicated to equality and respect.

Equal Opportunity Employment

JD.com is an equal opportunity employer that embraces diversity and inclusion. All employment decisions are made without regard to protected characteristics such as race, gender, religion, national origin, disability, age, or veteran status.