Presales Executive

About the Company

Zylu Business Solutions is a rapidly expanding SaaS platform dedicated to simplifying and digitising salon operations. Our platform offers smart solutions including appointment booking, customer engagement tools, marketing automation, CRM, and comprehensive business management. We serve salons across India and the Middle East, aiming to streamline their processes and drive growth.

Job Role and Responsibilities

• Make outbound calls to prospective salon owners and businesses using assigned lead lists.
• Professionally manage incoming inquiries from potential customers in a timely manner.
• Deliver concise and compelling presentations of Zylu’s products and services to generate interest.
• Identify customer needs, business challenges, and current software usage to tailor conversations.
• Evaluate leads against established qualification criteria to prioritize prospects.
• Arrange product demonstration appointments for qualified leads with the sales team.
• Send confirmations and reminders to ensure maximum demo attendance.
• Persistently follow up with interested leads to secure demo bookings.
• Handle initial objections and provide basic product information confidently.
• Maintain detailed and accurate records of all calls, conversations, follow-ups, and scheduled demos in the CRM system.
• Work closely with sales and marketing teams to enhance lead quality and conversion rates.
• Meet daily, weekly, and monthly targets for outreach calls, qualified leads, and booked product demonstrations.

Qualifications and Skills

• Preferably hold a bachelor’s degree.
• 1 to 3 years’ experience in telecalling, inside sales, pre-sales, customer support, or lead generation roles.
• Proficient verbal communication skills in English and Hindi; knowledge of additional regional languages is a plus.
• Comfortable with high volume outbound calling and engaging with customers.
• Strong active listening, questioning, and persuasion capabilities.
• Basic computer proficiency and familiarity with CRM software.
• Confident in managing objections and maintaining motivation under target-driven conditions.
• Effective organizational skills, including follow-up and time management.
• Self-motivated, enthusiastic, and adaptable to a dynamic startup environment.

Performance Indicators

• Number of outbound calls completed
• Connected call counts
• Qualified leads generated
• Scheduled product demonstrations
• Demo attendance rates
• Follow-up completion rates
• CRM data accuracy
• Achievement of monthly demo booking targets

Benefits and Opportunities

• Competitive monthly salary with performance-linked incentives.
• The chance to be part of a fast-growing SaaS startup.
• Comprehensive training on SaaS sales and customer interactions.
• Exposure to CRM platforms and current sales methodologies.
• Defined progression paths within the sales department.
• A collaborative, goal-oriented work culture.
• Ongoing learning and professional growth opportunities.

Recruitment Process

• Initial HR screening
• Assessment of telephonic communication abilities
• Evaluation via sales pitch or role-play exercises
• Final interview
• Offer discussion and finalization