Personal Banker Sales

Role Overview

The Personal Banker Sales position is focused on acquiring quality banking customers and cross-selling the bank's financial products while maintaining compliance and strong customer relationships.

Key Responsibilities

• Drive the acquisition of high-quality Current Account and Savings Account customers (CASA).
• Promote and cross-sell revenue-generating products including Life Insurance, Mutual Funds, Gold, Trade/Foreign Exchange, and asset financing products.
• Maintain positive relationships with customers through regular engagement and promptly address their queries.

• Ensure strict adherence to KYC guidelines and all relevant operational risk parameters.
• Comply fully with the bank’s policies and procedural requirements.
• Report business-impacting issues timely and facilitate effective resolutions.
• Safeguard the bank's and customers’ assets with strict security measures.
• Submit Management Information System (MIS) reports accurately and promptly to designated stakeholders.

• Set performance goals collaboratively with the manager at the start of the year and monitor progress to meet these objectives.
• Take responsibility for personal professional development by identifying skill gaps and pursuing growth opportunities beyond formal training.
• Understand and develop competencies essential to the role effectively.
• Stay updated on industry trends, new methodologies, and regulatory changes through continuous learning and networking.

• Adhere to risk policies and procedures to mitigate risks related to operations, regulations, finance, information, reputation, and audits as directed.
• Implement internal controls as per departmental standards and assist with relevant audit activities.