Patient Advisor

About the Role

Working as a Patient Advisor at Optical Express, located in Chelmsford, involves playing a pivotal role in delivering exceptional patient care, consistently achieving excellent clinical outcomes, and contributing to a supportive and trust-based company culture. The role centers on creating a welcoming atmosphere for patients by offering a five-star service and assisting them throughout their clinical journey.

Key Responsibilities

• Cultivate strong and positive relationships with patients to enhance their experience.
• Conduct diagnostic eye scans following comprehensive training.
• Effectively communicate patient information to optometrists, ensuring seamless care processes.
• Maintain precise and current patient records.
• Arrange tailored and affordable finance plans suitable for individual patients.
• Coordinate appointment scheduling for consultations and surgeries with optometrists and surgeons.

Candidate Profile and Requirements

• Driven, passionate, and motivated to achieve success independently and within teams.
• Excellent communication skills, both written and verbal.
• Strong negotiation abilities.
• Good organizational skills and attention to detail.
• Commercial awareness balanced with top-quality customer service delivery.

Compensation and Benefits

• Annual salary of £27,000 plus bonus opportunities.
• State-of-the-art work environment fostering growth.
• 33 days of annual leave.
• Complimentary laser eye and intraocular lens surgeries.
• Free eye tests.
• Discounts on prescription eyewear and sunglasses.
• Generous family and friends discount program.
• Continuing training and development prospects.
• Participation in pension scheme.

Company Culture and Additional Information

Optical Express is committed to a culture that emphasizes care, trust, and integrity towards patients, colleagues, and local communities. The company is actively involved in charitable and environmental initiatives aligning with its social responsibility. Working here offers a fulfilling, enjoyable, and rewarding career path with a focus on personal and professional growth.