Passenger Relations Officer
Singapore · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 4 jours
- Work mode
- Au bureau
- Éducation
- Diploma
- Eligibility
- Applicants with a NITEC, Higher NITEC, or diploma in any discipline are eligible, especially those with customer service experience and the ability to work shifts. Candidates should also be able to communicate in English plus one other language.
- Resume
- Required to apply
Where you'll work
Description de l'emploi
Role overview
This position sits within the Premium Passenger Services team under Airport Operations in Singapore Airlines’ Customer Services & Operations division. The role supports the daily running of the airline’s SilverKris Lounge and involves delivering first-class service to premium travellers. The ideal candidate is service-minded, collaborative, and comfortable resolving operational issues across teams while making sure passenger needs are met at a high standard.
Key responsibilities
- Keep the SilverKris Lounge and KrisFlyer Gold Lounge running smoothly on a day-to-day basis.
- Deliver personalised assistance and hospitality to premium guests in the lounges and other parts of the airport.
- Manage escalated complaints and work toward effective resolutions.
- Carry out behind-the-scenes operational tasks, including flight monitoring and coordination with traffic staff.
- Oversee, guide, and support team members on operational matters so lounge duties are completed efficiently.
- Coordinate with SIN Hub regarding flight disruptions and special handling needs.
- Welcome and escort VIP passengers to and from the SilverKris Lounge.
- Maintain cleanliness and overall housekeeping standards across the lounges.
- Provide administrative assistance as required.
- Work rotating shifts, including overnight duty, weekends, and public holidays.
- Take on additional responsibilities as assigned.
Requirements
- A NITEC, Higher NITEC, or diploma qualification in any field.
- Strong command of English and at least one additional language such as Chinese, French, German, Italian, or Korean to support international passengers.
- Comfort with basic IT tools, including MS Office.
- Prior experience in frontline customer service is an advantage.
- Willingness and ability to work shift-based schedules.
- Self-driven with a proactive approach to work.
- Good teamwork, communication, and customer service skills.
Additional information
Only shortlisted candidates will be contacted. Singapore Airlines appreciates the interest of all applicants.