Operations Product Manager

Job Overview

This position demands high autonomy to convert strategic goals into detailed operational plans by defining key business needs, setting project scope, identifying potential risks and dependencies, ensuring stakeholder consensus, and steering initiatives from initial discovery through to deployment and enduring operational handover.

Key Competencies

• Strategic leadership for complex projects from inception to completion, managing scope, schedules, resources, risks, and priorities.
• Pursuit of operational excellence by pinpointing areas for process refinement, scalability enhancement, quality improvement, and increased organizational effectiveness.
• Expert business analysis, converting executive strategies into clear requirements, charters, plans, and success criteria.
• Leading cross-departmental collaboration to build alignment and accountable execution.
• Implementing project governance frameworks including plan tracking, risk and issue management, decision documentation, and executive communications.
• Delivering concise, decision-focused updates to executive leadership to facilitate prompt decision-making.
• Managing change by preparing stakeholders, planning communications, encouraging adoption, and enabling sustainable operational shifts.

Primary Duties

• Collaborate with executives and functional leaders to map strategic priorities into detailed project charters, requirements, milestones, and plans.
• Lead discovery sessions to clarify needs, scope, assumptions, constraints, risks, and dependencies.
• Identify and challenge incomplete requirements, reveal tradeoffs, and assist leadership in making informed pre-execution decisions.
• Prioritize competing demands by assessing urgency, value, resources, and organizational impact.
• Manage multifaceted initiatives across functions from planning through launch and operational transition.
• Set up governance structures like timelines, dashboards, status updates, decision logs, risk registers, issue tracking, and stakeholder communications.
• Drive execution by clarifying responsibilities, removing obstacles, fostering alignment, and ensuring accountability.
• Escalate risks and decisions properly while keeping leadership informed.
• Assess current workflows, identify gaps, recommend scalable improvements, and develop operational metrics for data-guided improvements.
• Support a culture of ownership, collaboration, and continuous improvement with rigorous execution.
• Lead change management on projects including readiness, communication, adoption, and support.
• Provide executives with concise updates highlighting progress, risks, decisions, and next steps.
• Ensure sustained transition of initiatives to operational teams with documented procedures, controls, metrics, and handoff plans.
• Maintain thorough project documentation to support long-term operational success.

Qualifications & Experience

• Bachelor’s degree in Business, Operations, Management, Engineering, Healthcare Administration, or related field, or equivalent experience.
• At least eight years of advanced experience in operations, business transformation, project management, quality management, customer operations, or operational leadership roles.
• Proven record managing complex cross-functional projects involving multiple stakeholders, strict timelines, dependencies, and achieving measurable outcomes.
• Strong business insight to translate strategies into executable operational plans.
• Expertise in facilitating executive and cross-functional stakeholder alignment.
• Experience creating project charters, requirements documents, implementation plans, dashboards, risk registers, and executive reports.
• Exceptional communication, organizational, prioritization, and project leadership abilities.
• Background in healthcare, medical devices, or other regulated industries is preferred.
• Certifications such as Lean, Six Sigma, Agile, PMP, or similar are desirable.
• Willingness to travel up to 20% when required.

Success Indicators

• Projects initiate with clearly defined scope, requirements, ownership, schedule, risks, and success metrics.
• Leadership receives precise, decision-enabling updates to support timely actions.
• Aligned cross-functional teams maintain focus on priorities, dependencies, and accountability.
• Risks are identified promptly, properly escalated, and managed proactively.
• Operational enhancements are implemented effectively, documented, measured, and transitioned sustainably.
• Organizational execution discipline, operational visibility, and consistent project delivery improve measurably.