Operations Lead - MECCA Aesthetica

Overview

MECCA Aesthetica integrates MECCA's extensive experience with advanced skincare treatments, cutting-edge technology, and clinical expertise. As this dynamic venture grows, we seek a dedicated Operations Lead to establish and refine the systems, processes, and foundations essential to its success.

Key Responsibilities

• Take full ownership of the clinic's operational framework, ensuring smooth functioning of technology platforms, compliance, supplier management, inventory control, and infrastructure.
• Oversee technology platforms, including appointment booking systems, VISIA Skin Analysis tools, and client data management by delivering team trainings and resolving technical issues.
• Ensure operational compliance with regulatory authorities, managing permits, medical and clinical standards, infection control, safety procedures, incident handling, and audit preparedness.
• Manage supplier relationships, monitor consumables, track treatment costs of goods, and maintain clinical equipment, while establishing procedures to reduce waste and downtime.
• Lead implementation of new brands, treatments, and technologies by coordinating product setups, system configurations, and compliance documentation.
• Serve as the operational lead for new MECCA Aesthetica clinic launches, developing scalable processes and handling equipment, regulatory approvals, and ongoing support post-launch.
• Regularly visit clinics to assess operations first-hand, provide direct support, and identify improvements.

Candidate Profile

• Minimum of 5 years experience in operations management, ideally within healthcare or clinical settings.
• Proven ability to manage multiple systems and workflows, including launching new solutions and enhancing current procedures.
• Strong project management skills to handle various workstreams and meet set deadlines efficiently.
• Financial savvy, with expertise in budget oversight, cost of goods monitoring, and cost optimization efforts.
• Detail-oriented problem solver with a proactive, responsible, and collaborative working style, able to manage challenges calmly.

Culture and Benefits

At MECCA, our culture revolves around our customer-first philosophy, powered by a passionate and supportive team embodying our core values: innovation, collaboration, adaptability, solution focus, and a touch of fun.

• Ongoing professional development and access to advanced digital learning platforms.
• Comprehensive health and wellness initiatives.
• Recognition and reward programs to celebrate achievements.
• Eligibility for bonus and incentive schemes.
• Quarterly product allowances to enjoy our offerings.
• Generous discounts available for employees and immediate family, governed by company policies.

Additional Information

This position is based primarily from our Richmond office with expected frequent visits to clinics to ensure operational excellence.