Operations Assistant – Executive Education Operations Hub

About the Role

Kühne Logistics University (KLU) is seeking a motivated Operations Assistant (gender neutral) to join the Executive Education Operations Hub and provide vital support to the Program Management team. This is a full-time contract position (40 hours per week), initially limited to two years with a strong expectation for extension into a long-term role. The position focuses on ensuring smooth operational execution and a high-quality experience for executive education participants.

Responsibilities

• Manage and coordinate the delivery of executive education programs including event organization, participant coordination, scheduling, and provide on-site assistance during program delivery such as MBA weekend sessions (approximately monthly) with compensatory time off.
• Oversee logistical arrangements encompassing room reservations, catering, travel planning, and other operational necessities to guarantee seamless experiences for participants.
• Perform administrative duties like invoicing, contract coordination with external collaborators, and maintain internal documentation.
• Update and maintain program-related systems and data (e.g., CRM platforms, learning management systems, project tracking tools), ensuring data accuracy and efficient operations.
• Collaborate closely with Program Management, Faculty, Marketing, Accounting, and other stakeholders to prepare program materials, assist with website updates, and support all program-related activities’ smooth execution.

Qualifications

Essential:

• Completion of commercial or vocational training (such as office management or business administration) or a university degree with relevant practical experience.
• Strong organizational capabilities with a structured, detail-conscious, and reliable work style.
• A practical, service-oriented approach toward managing operational and administrative responsibilities.

Desirable:

• Prior experience in operations, administration, event coordination, or project support.
• Experience collaborating across multiple functions and stakeholders; familiarity with data management and process documentation.
• Proficiency with Microsoft Office; experience with CRM systems, project management tools, or digital learning platforms is beneficial.
• Fluency in written and spoken English and German languages, ideally with exposure to international or academic environments.

Personal attributes:

• Accountability for delivering dependable, high-quality operational outcomes.
• Highly organized, dependable, and attentive to detail and quality standards.
• Strong collaboration skills fostering a positive, team-oriented atmosphere.
• Motivated to learn and develop expertise in operations within a structured and impactful role.

Who Should Apply

This opportunity is ideal for entry-level professionals or those returning to the workforce, keen to gain substantive hands-on experience in operations and program coordination within a dynamic, international university setting.

About KLU

Kühne Logistics University, founded in 2010 and located in Hamburg’s HafenCity, is a private, AACSB-accredited university focusing on logistics, operations, and supply chain management. It ranks among the top 5% of business schools globally and offers various internationalization initiatives, including campuses in Vietnam with plans for expansions to Africa and the Americas.

The university emphasizes an operations mindset rooted in resilience, data-driven action, and decision-making, providing specialized study programs and excellent academic conditions, including executive education seminars and summer schools.

What We Offer

• A stimulating work environment in higher education allowing visible impact on executive education and corporate partners.
• Opportunities for early responsibility, personal growth, and insights into program and process management within the Operations Hub.
• Modern and attractive workplaces situated in Hamburg’s HafenCity.
• Flexible working hours and options for home office work.
• Additional benefits including subsidies for public transit via a Job-Ticket, company pension plans, bicycle leasing, and fitness activities.

Diversity and Equal Opportunity

KLU celebrates diversity and encourages applications from all individuals, irrespective of gender, nationality, ethnicity, religion, disability, age, sexual orientation, or identity.

Application Instructions

Candidates should submit complete application packages containing a cover letter, CV, references, possible start date, and salary expectations to the designated contact email.