Onsite Support Technician

About HCLTech

HCLTech is a global technology provider operating in 60 countries, specializing in digital, engineering, cloud, and AI solutions through a wide range of services and products. The company serves multiple verticals such as Financial Services, Manufacturing, Healthcare, Technology, Telecom, Retail, and Public Services. With a diverse workforce representing 161 nationalities, HCLTech emphasizes a culture driven by innovation, inclusivity, and proactive problem-solving. The firm is committed to sustainability and aims to reach net-zero emissions by 2040.

Role Overview

The Onsite Support Technician will serve as a vital frontline IT support presence, providing hands-on assistance directly at client locations. Responsibilities include diagnosing, troubleshooting, and rectifying hardware, software, and network issues to maintain smooth IT operations and optimal user satisfaction. This role requires strong technical acumen, excellent customer communication abilities, and a proactive approach to problem management.

Key Duties

• Deliver on-site IT technical support by traveling to client premises.
• Install, upgrade, and configure computer hardware and software components.
• Provide comprehensive troubleshooting across network, printer, software, and AV equipment.
• Manage IT assets including inventory, disposal, and redeployment processes.
• Coordinate with internal teams and external vendors for network equipment installation and repairs.
• Support network issue resolution including setup, testing, and maintenance of circuits and connectivity.
• Maintain accurate service documentation and timely ticket management to ensure efficient issue resolution within SLAs.
• Offer dedicated support for VIP clients, including remote troubleshooting.

Required Skills and Qualifications

• 3 to 5 years of experience delivering IT support in desk-side, remote, or field environments.
• Proficient with Windows and macOS platforms, including OS imaging and software installation.
• Strong networking knowledge covering TCP/IP, DNS, DHCP, routing protocols, and connectivity troubleshooting.
• Experience in telecom environment as a Field Services Technician is advantageous.
• Hardware skills including assembly, repair, peripheral installation, and basic audio-video equipment handling.
• Software expertise in OS installation/configuration, driver management, and data recovery techniques.
• Excellent communication, problem-solving, and customer service skills along with attention to detail and organizational aptitude.
• Ability to manage time efficiently, meet deadlines, and work flexible hours, including occasional evenings, weekends, and holidays.
• Valid driver's license with willingness for 30-40% travel across Ireland.
• Physical ability to lift heavy equipment and use ladders for troubleshooting.

Additional Information

• Applicants must be eligible to work in Ireland and fluent in English.
• This role involves up to 40% countrywide travel.
• Employment is on a contract basis with remote working arrangement.

Benefits

• Join a supportive and diverse global team with a vibrant culture.
• Competitive salary package including up to 20 vacation days annually and insurances such as term life and business travel.
• Opportunities to shape the role, enhance skills, and engage in meaningful projects.
• Active involvement in company-wide wellbeing and diversity initiatives.