Online Sales Assistant

About The Salvation Army Australia

The Salvation Army is a Christian organisation and among Australia's most respected charities. Their mission is to do good that positively transforms individuals and communities. They consistently seek new ways to make an impact, providing support and opportunities during personal and national crises.

Role Overview

We are looking for an enthusiastic, detail-oriented individual to join our Online Hub team in Carole Park as a full-time Online Sales Assistant. This position provides valuable practical experience in the dynamic eCommerce and online sales environment.

Each day, new donated items—ranging from vintage apparel and collectibles to quirky electronics and distinctive jewellery—are prepared and listed for sale. You'll contribute to this lively and fast-moving setting.

Key Responsibilities

• Craft precise and appealing product descriptions and consistently achieve daily listing goals
• Upload product listings on online sales platforms with provided training
• Photograph and display products to highlight their best features
• Assist in dispatching items to ensure safe delivery to customers
• Receive, organize, and perform inventory counts as needed
• Identify valuable items to prioritize for online featuring
• Deliver customer support via phone and email correspondence
• Help internal teams with inquiries related to eCommerce processes

Candidate Profile

• Positive mindset and strong dedication to work
• Excellent written communication and careful attention to detail
• Curious and proactive approach to problem-solving using online resources
• Confidence in managing priorities and achieving targets
• Team-oriented, cooperative, and ready to assist colleagues
• Proficient in computer skills, particularly Microsoft Office and internet navigation
• Experience with eBay and product listing creation
• Interest in areas such as Antiques & Collectables, Electronics, Fashion, or Jewellery is desirable

Employee Benefits

• Salary packaging up to $15,900 tax-free plus $2,650 in meal and entertainment benefits
• Paid parental leave for primary carers (12 weeks) and secondary carers, plus purchased leave options and workplace support leave for volunteering activities
• Flexible work arrangements, access to fitness programs, and consumer discounts
• Employee Assistance Programs (EAP) and wellness initiatives
• Continuous training and professional development opportunities
• Meaningful roles with purposeful and positive community impact

Additional Information

The Salvation Army is an equal opportunity employer promoting inclusion across cultures, languages, abilities, gender identities, sexual orientations, and other diverse backgrounds. Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

All child-facing positions require a Working with Children Check. Employment requires a mandatory Nationally Coordinated Criminal History Check.

The organisation values Integrity, Compassion, Respect, Diversity, and Collaboration in its workforce.