Online Customer Service Representative for Smantry App - Full Remote Minijob

About the Role

Each person in the EU discards on average 92 kilograms of food annually. We aim to combat this waste by digitally tracking food products, reminding users to consume in time and helping reduce unnecessary purchases through enhanced oversight.

We're enhancing our team by recruiting a Customer Service Representative to support the Smantry App on a minijob basis, working fully remote.

Key Responsibilities

• Respond daily to customer inquiries via chat, email, and social media platforms.
• Assist users with troubleshooting and resolving issues related to the Smantry App.
• Contribute to improving, expanding, and translating the app's existing knowledge base.
• Support internal support tool troubleshooting and problem resolution.
• Engage proactively with users to gather their feedback and suggestions for improvements.

Candidate Qualifications

• Excellent verbal and written communication skills in both German and English.
• Ability to work independently with a structured and organized approach.
• Willingness to learn and understand the functionalities of the Smantry App.
• Demonstrated flexibility and dependability when handling customer requests.
• Capability to work remotely from home.
• Customer service or client support experience is a plus.

Perks and Benefits

• Focus on creating value for customers rather than engaging in unnecessary meetings, rituals, or coordination.
• Flexible working hours allowing you to manage your own schedule.
• We utilize artificial intelligence where applicable, but maintain personal communication with our users.

Application

We look forward to receiving your application in the German language!