Onboarding Customer Success Specialist

Overview

MathWorks offers a hybrid work environment that balances time between office and home, combining personal interaction with flexible living. As an Enterprise Onboarding Customer Success Specialist, you will collaborate with top global companies to successfully onboard enterprise software licenses to all users. In this role, you will manage the complete onboarding process, coordinating with account teams and other stakeholders to ensure smooth implementation, awareness growth, and customer satisfaction.

Core Responsibilities

• Design and execute tailored onboarding plans covering implementation and awareness efforts for customers.
• Manage schedules and deadlines across onboarding phases, ensuring timely achievement of technical milestones and campaign delivery.
• Build and maintain strong relationships by acting as the main liaison between customers and MathWorks during onboarding.
• Develop and present onboarding communications and enablement resources to clients.
• Lead onboarding activities for worldwide accounts, especially multi-national clients.
• Analyze onboarding data and partner with Account Teams to suggest enhancements and further initiatives.
• Record all customer engagements and updates in Salesforce during the onboarding journey.
• Gather feedback and insights to refine onboarding procedures and materials continually.

Required Qualifications

• Bachelor's degree with a minimum of three years relevant professional experience or equivalent.
• Fluency in English and French languages is mandatory.

Preferred Skills and Experience

• Strong project management capabilities and adept problem-solving skills.
• Exceptional communication skills, including written, verbal, and presentation proficiency.
• Meticulous attention to detail with an analytical approach based on customer metrics.
• Proven success working collaboratively across multiple teams and organizational levels, including senior executives.
• Ability to influence clients and guide their activities effectively.
• Competence in leveraging data to evaluate risks, adjust strategies, and find areas for process enhancement.
• Prior exposure to social media, marketing communication, or field marketing roles is advantageous.

Company Culture

MathWorks fosters a culture of growth, inclusivity, initiative, teamwork, collective achievement, and excellence recognition.