Mid Market Customer Growth Executive (Saudi Squad)

About the Role

Infobip is a global technology company with more than 75 offices spanning six continents, helping power the way over 80% of the world connects and communicates. The company operates the world’s largest full-stack cloud communications platform and works with an AI-first approach, using intelligent tools to improve everyday work. This position offers the chance to contribute to meaningful, high-impact work in a collaborative environment focused on purpose and growth.

Role Overview

As a Mid-Market Customer Growth Executive, you will be responsible for strengthening customer relationships, improving retention, and helping assigned clients expand their business with Infobip. You will support account health, guide product adoption, and work with internal teams to ensure customers receive the operational and strategic support they need. The role suits someone who enjoys client management, business analysis, and cross-functional coordination in a fast-moving global tech environment.

Key Responsibilities

• Develop and sustain strong relationships with assigned Tier 2 clients through regular check-ins, strategic conversations, and ongoing account support.
• Help drive customer expansion by tracking important commercial measures such as gross profit, margin %, cross-sell potential, and net revenue retention.
• Work with teams across Customer Success, Sales Engineering, Customer Support, Platform Operations, Revenue Assurance, and Procurement to resolve client requirements.
• Assist with customer onboarding and account configuration tasks, including sender registration, route setup, content-filtering configuration, and account upkeep.
• Review customer traffic and business performance to spot growth opportunities, reduce risk, and respond quickly to changing needs.
• Partner with the Self Service team to support smooth movement between managed-service and self-service arrangements.
• Keep customer interactions, activities, and opportunities accurately updated in Salesforce and other internal systems.

What You Need

• At least 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles.
• Excellent communication and relationship-building abilities with a strong customer-first approach.
• Proven capability to manage multiple stakeholders and priorities in a busy, fast-paced setting.
• Analytical thinking with an interest in business performance indicators and customer growth.
• Comfort using data and internal tools to monitor account performance and client activity.
• Self-driven, well-organized, and eager to learn about products, markets, and customer business models.
• Strong spoken and written English skills.
• Preferred experience with Salesforce or similar CRM tools and data analysis platforms.
• Helpful background in SaaS, CPaaS, or telecommunications environments.
• Exposure to working with operational and technical teams across functions.

Benefits and Workplace Highlights

• Competitive pay aligned with experience, industry benchmarks, and market standards, along with performance-based bonuses and regular reviews.
• Flexible work setup combining office collaboration, remote work, and adaptable working hours.
• Employee Stock Ownership Plan (ESOP) with stock options as part of the company’s success.
• Work-life balance support, including time off when needed and special leave for important life events.
• Hybrid working model tailored to local regulations.
• Internal mobility, upskilling, and mentorship to support long-term career growth.
• Onboarding, learning, and training programs for continuous professional development.
• Opportunities for international mobility across global hubs.

Equal Opportunity Commitment

Infobip is committed to building an inclusive workplace with diverse backgrounds, perspectives, and talents. Candidates are considered without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or any other protected characteristic.

Additional Information

This role is based in Riyadh, Saudi Arabia, and is described as a full-time opportunity with a remote/hybrid working arrangement. The employer emphasizes collaboration, curiosity, passion, and the use of AI-enabled tools in day-to-day work.

No specific salary figure, opening count, education requirement, or application deadline was stated in the source.