Membership Receptionist - Part Time (m/f/d)

About Soho House Berlin

Soho House Berlin is an exclusive members-only club and hotel situated in a historic building at the heart of the city. The venue includes a variety of amenities such as restaurants, a gym, rooftop pool, cinema, and an expansive spa. Accommodation offerings feature 65 rooms of varying sizes, 20 flats, and four lofts. Soho House operates internationally with locations across Berlin, the UK, USA, Toronto, Barcelona, Amsterdam, Istanbul, and Mumbai. Within the club, THE STORE X concept shop offers a curated selection of fashion, art, and design products, attracting a global creative community.

Role Overview

The Membership Receptionist serves as the first point of contact for members and guests, greeting them warmly, providing assistance, and managing administrative tasks. This multifaceted role involves staffing the reception desk, overseeing cloakroom duties, and handling guest lists. The key mission is to ensure every visitor enjoys an excellent experience with a hospitable atmosphere.

Key Responsibilities

• Greet members personally by name where possible and welcome guests warmly, embodying a friendly and hospitable attitude.
• Manage high-volume phone lines, handling reservations for restaurants, rooftop, and cinema, as well as general inquiries, deliveries, and messages.
• Be knowledgeable about menus, operating hours, and amenities to respond to routine questions confidently.
• Upkeep of a clean, safe, and organized environment at the reception, including desk and coat check areas.
• Carry out guest list tasks on-site including club and rooftop management where applicable.
• Address and resolve guest-related issues promptly, supporting staff and ensuring proper follow-up actions are taken.
• Assist guests with coat retrieval and items left behind efficiently and courteously.
• Cultivate strong relationships with members and guests, relaying concerns and positive feedback to management.
• Contribute to a lively, welcoming workplace by maintaining a professional and approachable demeanor.
• Perform additional supportive duties to contribute to smooth operation of the venue.

Benefits and Perks

• Receive two paid volunteer days yearly to engage in charitable activities.
• Access to Soho Friends Membership.
• Enjoy monthly film viewings at the in-house cinema featuring current movies.
• Participate in monthly fitness sessions, including inter-department group workouts and weekly Yoga or Pilates classes.
• Benefit from a 50% discount on Cowshed spa products.
• Avail discounts from external corporate benefit providers.

Privacy Notice

Candidate data collected during recruitment will be processed in compliance with the Federal Data Protection Act.