Meet and Greet Executive

Role Overview

This position is focused on creating a welcoming front-desk experience for showroom and service-centre visitors, while also supporting smooth customer handling, follow-ups, and coordination across internal teams.

Key Responsibilities

• Welcome customers as they enter the showroom and make sure they are received professionally.
• Answer incoming calls through the telephone switchboard and record messages accurately.
• Support visitors who walk into the service centre and guide them appropriately.
• Help plan workshop and team capacity so the workshop remains efficiently used.
• Ensure waiting customers are comfortable and attended to during their visit.
• Handle initial verbal complaints and route them to the correct responsible person.
• Look for ways to improve how customer traffic is managed on the floor.
• Escalate any showroom issues or discrepancies to management if they may affect customer satisfaction.
• Thank customers when they leave whenever possible.
• Carry out CRM follow-up tasks and monitor ongoing customer concerns.
• Track customer complaints and ensure corrective action is taken.
• Maintain a strong focus on service quality and consistent follow-up.
• Communicate courteously and professionally with customers before, during, and after service.
• Support business growth by delivering excellent service and sharing updated product information.
• Build and maintain customer relationships to encourage repeat business and retention.
• Contribute to customer and business growth through ethical, service-oriented interactions and internal coordination.
• Support the broader goals of the department and contribute to overall team success.
• Promote a positive team spirit and work cooperatively with colleagues across departments.
• Coordinate with Sales, Parts, and Finance teams as needed.
• Share ideas and plans clearly, aligned with company values and the division’s vision.
• Participate actively in team meetings and cross-functional or unit-specific projects.
• Take shared responsibility for customer growth and divisional targets.

Requirements

• At least 2 years of experience in customer service, hostess, or a comparable role.
• Very good spoken and written English communication skills.
• Administrative capability and basic office coordination skills.
• High school diploma or a bachelor’s degree.

Additional Information

This is a full-time, onsite role in Dubai, United Arab Emirates. The position emphasizes customer satisfaction, retention, teamwork, and ongoing coordination with internal departments.