Medical Receptionist

About the Role

FACE Toronto is seeking a Medical Administrator to support a premier plastic surgery clinic known for high standards of patient care and strong clinical results. In this role, you will help create a smooth, professional, and welcoming experience for patients while working closely with surgeons, nurses, and the administrative team.

The position is based on-site in Toronto and is full-time. It combines front-desk support, appointment coordination, administrative handling, and a customer service approach suited to a fast-paced medical environment.

What You’ll Do

• Welcome patients and provide friendly, polished front-desk support throughout their visit.
• Handle a busy appointment calendar, including scheduling and confirmation of visits.
• Manage incoming phone calls and emails, and respond to general questions in a timely, professional manner.
• Keep patient files, intake forms, and other records accurate, organized, and confidential.
• Process payments, deposits, and billing-related tasks carefully and discreetly.
• Support day-to-day administrative work such as handling mail, deliveries, faxing, and preparing charts.
• Follow patient privacy requirements and comply with clinic and regulatory procedures.

What We’re Looking For

• At least 2 years of experience in a medical office or in a high-end customer service setting.
• Strong verbal communication, telephone manners, and interpersonal skills.
• Comfort with managing a busy schedule and balancing multiple priorities.
• Working knowledge of medical terminology and insurance processes is an advantage.
• Experience using office applications and medical management software.
• Excellent organization, multitasking, and communication abilities.

Additional Information

This is a full-time, on-site role reporting to the Director of Operations.

Applicants should be prepared to submit a resume and cover letter for consideration. Only candidates selected for further discussion will be contacted.

Accommodations are available during the hiring process for applicants with disabilities upon request.