Medical Receptionist

Overview

We are looking for a Medical Receptionist to join a medical center located in Dubai Silicon Oasis. This role acts as the initial point of contact for patients and visitors, delivering warm, professional, and streamlined service within a cosmetic medical facility.

Key Responsibilities

• Welcome patients and visitors with professionalism and courtesy.
• Efficiently manage patient check-in and check-out procedures.
• Handle scheduling, confirmation, rescheduling, and cancellation of appointments for doctors and specialists.
• Ensure accurate registration and update of patient medical records.
• Address patient queries related to treatments, services offered, pricing, and clinic policies.
• Assist patients in completing required forms and documentation.
• Answer and route incoming phone calls, emails, and online inquiries appropriately.
• Maintain appointment calendars, optimize scheduling to ensure smooth clinic operations.
• Send reminders and follow up on missed appointments.
• Coordinate patient consultations and treatment sessions.
• Generate invoices, process payments, and maintain cash collection records.
• Liaise with insurance providers when necessary.
• Create reports on appointment schedules, patient visits, and front office activities.
• Ensure filing systems are organized, up-to-date, and secure.
• Provide top-tier customer service in alignment with luxury cosmetic healthcare standards.
• Handle patient concerns with professionalism and escalate issues as needed.
• Maintain patient confidentiality following Dubai Health Authority regulations and clinic policies.
• Ensure compliance with DHA rules and internal procedures.
• Keep reception and waiting areas clean and organized.
• Collaborate with medical staff and management to facilitate smooth patient flow.
• Support in administrative projects and other duties as assigned.

Qualifications and Skills

• Bachelor's degree or diploma in Business Administration, Healthcare Administration, Hospitality, or a related discipline.
• 2 to 3 years of experience as a medical or clinic receptionist, preferably in a cosmetic, dermatology, aesthetic, plastic surgery, or healthcare clinic within the UAE.
• Knowledge of Dubai Health Authority regulations and healthcare administrative practices is preferred.
• Excellent verbal and written communication skills in English and Arabic.
• Strong interpersonal and customer service skills with a professional demeanor.
• Outstanding organizational skills and ability to multitask efficiently.
• Proficiency with Microsoft Office programs.
• Capable of working under pressure in a dynamic environment with great attention to detail.
• Effective problem-solving and conflict resolution abilities.
• Strict adherence to confidentiality and professionalism.

Preferred Profile

• Experience specifically in cosmetic, aesthetic, dermatology, laser, or plastic surgery clinics is an advantage.
• Skills in sales and customer engagement, including promoting clinic services and treatment packages.
• Presentable appearance and genuine passion for providing outstanding patient experiences.

Additional Information

Qualified candidates are invited to submit their CVs via email. This role is based onsite in Dubai.