Medical Receptionist

About the Role

Join The Doctors Phoenix as a Medical Receptionist and become the welcoming face of our busy General Practice located in Whakatane. This permanent part-time role involves working two days per week, Monday to Friday, with added flexibility to cover extra hours when needed. The position is based onsite at our medical centre.

Key Responsibilities

• Serve as the initial point of contact by greeting patients warmly and delivering exceptional customer service in person and via phone.
• Provide patients with necessary and accurate information.
• Schedule appointments efficiently and handle payment processing.
• Ensure precise management of our patient database.
• Manage various general administrative tasks as assigned.

Ideal Candidate Attributes

• Motivated and driven to succeed.
• Committed to problem-solving and ensuring positive patient healthcare experiences.
• Adaptable, flexible, and maintain a positive, solutions-oriented attitude.
• Deliver a high standard of customer service consistently.
• Capable of working both collaboratively and independently.
• Detail-focused and able to excel in a fast-paced setting.
• Innovative and future-focused in approach.
• Kind, caring, courteous with excellent interpersonal skills towards patients and staff alike.

Qualifications and Experience

• Previous experience in administration and team environments.
• Healthcare experience is preferred but not mandatory.
• Professional demeanor coupled with strong attention to detail.
• Dependable, attentive, and personable.
• Proficiency with New Zealand Practice Management Systems is preferred along with strong computer skills.
• Strong problem-solving and decision-making capabilities.
• Ability to remain calm and efficient when under pressure.
• Willingness to work flexible hours.

Benefits & Work Environment

• Supportive workplace that encourages professionalism and growth.
• Competitive pay rates with access to partner discounts through Green Cross Health.
• Opportunities for both clinical and administrative skill development.
• Continuous training and professional development.
• A diverse, inclusive, and welcoming team culture.

Additional Information

Applicants must have New Zealand residency or a valid work permit. This role reports directly to the Reception Team Lead. If you are enthusiastic about customer service and healthcare, we encourage you to apply.