Medical AR Coordinator

Role Overview

This full-time onsite position in Las Colinas, TX supports the revenue cycle by handling insurance follow-up, working unresolved claims, and helping close accounts in a timely manner. It is suited to seasoned medical accounts receivable professionals who perform well in a busy setting and take strong ownership of their workload.

Key Duties

• Manage a portfolio of medical accounts receivable assignments.
• Work with third-party payers to settle outstanding account balances.
• Help move claims through adjudication accurately and without avoidable delay.

Responsibilities

• Check claim and account progress using payer portals and direct outreach.
• Contact payers by phone, email, and digital tools to clear unpaid balances.
• Record payment activity, follow-up actions, and next steps in the EMR.
• Resolve claims through appeals, corrections, adjustments, and billing changes.
• Request medical records and other supporting documents when needed.
• Use sound judgment and problem-solving to work through complex claim issues.
• Spot recurring delays or issue patterns and escalate them to leadership when needed.
• Keep up to date on payer policies, filing deadlines, regulatory rules, and compliance expectations.
• Safeguard patient privacy and follow all internal procedures and controls.

Requirements

• At least 2 years of experience in medical accounts receivable or insurance collections.
• High School Diploma or GED; an Associate’s or Bachelor’s degree is preferred.
• Practical understanding of commercial and government insurance plans.
• Knowledge of CPT, ICD-10, and insurance processing workflows.
• Comfort using Microsoft Excel, Word, Outlook, and Teams.
• Experience with payer portals such as Availity or Waystar; experience with eCW is preferred.
• Strong attention to detail and accurate data entry ability.
• Clear verbal and written communication skills.
• Ability to work independently and balance multiple priorities.
• Preferred: CRCS certification, behavioral health billing background, knowledge of CCI edits, bundling, medical necessity, COB issues, and strong analytical/reporting skills.

Compensation and Benefits

Pay is described as competitive. The benefits package includes advancement opportunities, 90% employer-paid medical, dental, and vision coverage, a 401(k) plan, and paid time off consisting of 10 PTO days during the first year, increasing to 15 after one year, plus 10 paid holidays.

About the Employer

Serenity Healthcare uses advanced, evidence-based medical technology to help patients achieve lasting relief when traditional treatment options have not worked. The revenue cycle team supports patient access, financial accuracy, and long-term growth.

Additional Notes

The employer is an equal opportunity employer. Employment is contingent on successful completion of a criminal background check and drug screening.